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Windows 7: BSOD REFERENCE_BY_POINTER when resuming from sleep

24 Mar 2015   #1
gemisigo

Windows 7 Pro 64bit
 
 
BSOD REFERENCE_BY_POINTER when resuming from sleep

Hi,

In the last 10 days I got several BSOD REFERENCE_BY_POINTER. It does not always happen but I couldn't find any patterns so far except that every time it occurred, the machine was resuming from sleep.

I tried to read & analyze the minidumps with WinDbg but I'm not very familiar with it and the only thing I figured out is that it blames mountmgr.sys for the mess. I've attached the collected information.

Any advice about how to get rid of it is welcome.


Thanks,

Gem


My System SpecsSystem Spec
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26 Mar 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Remove Kaspersky as a test, and replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 


Temp Monitoring

Check for heating issues using Speccy or HWMonitor.


Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
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 BSOD REFERENCE_BY_POINTER when resuming from sleep




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