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Windows 7: BSOD playing Left 4 Dead

24 Mar 2015   #1

Windows 7 Pro 64 bit
BSOD playing Left 4 Dead

This computer has had BSOD problems for a long time. I'm not sure if they are all related. I removed a problematic stick of memory about a year ago and that seemed to do the trick. Over the last month I've had a couple BSODs or complete lockups where I lose all responsiveness and the video freezes.

Lately the BSODs have been occurring while playing Left 4 Dead on steam. Right before the BSOD or lock up the video will scramble.



My System SpecsSystem Spec
26 Mar 2015   #2

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1

Hello McFly (lol)

Here is a summary of one dump
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa801395e5f0, 1, fffff80002e0d783, 2}

Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+18a )

Followup: MachineOwner

Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
2: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: fffffa801395e5f0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80002e0d783, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000002, (reserved)
Your BIOS and Video card need to be updated
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Award Software International, Inc.
  BIOS Version                  F2
  BIOS Starting Address Segment e000
  BIOS Release Date             02/26/2009
  BIOS ROM Size                 100000
  BIOS Characteristics
Download update here (this is for revision 1.0, make sure your motherboard is rev 1.0):
GIGABYTE - Motherboard - Socket 1366 - GA-EX58-UD3R-SLI (rev. 1.0)

Your Video card driver is also out of date

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

 Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 19 21:22:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Display Devices
 Card name: ATI Radeon HD 4800 Series          
 Driver Version: 8.850.0.0
 DDI Version: 10.1
Download updated drivers here (13.9 is latest)

Also, since DirectX is referenced (even though I think this most likely isn't the culprit) so lets just make sure everything is ok with it
Run DirectX Diagnostic Tool

If for some reason, updating everything doesn't help, run Memtest86+ for at least 8 passes or if you receive ANY errors. If you receive any error, stop the test because either your Memory or memory controller is bad
RAM - Test with Memtest86+

Report back with the results.
My System SpecsSystem Spec

 BSOD playing Left 4 Dead

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