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Windows 7: Older computer occasionally crashes when booting.

25 Mar 2015   #1

windows 7 home premium 64 bit
Older computer occasionally crashes when booting.

Hey all I have an older PC and i think it is starting to go on me. It often crashes when booting. sometimes i get a bsod some times not. I have just reainstalled.

PS. one of the ddr3 ram channels is bad and will crash if there is ram in there (there isnt currently).

My System SpecsSystem Spec
25 Mar 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

It appears your HDD may be failing.

    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
Arg1: 00000000001904fb
Arg2: fffff880032a6268
Arg3: fffff880032a5ac0
Arg4: fffffa8007d3ad66

0: kd> .cxr fffff880032a5ac0
rax=0000000000000000 rbx=fffffa8007d39830 rcx=0000000000000002
rdx=0000000000000000 rsi=0000000000000001 rdi=fffffa8007d37bb0
rip=fffffa8007d3ad66 rsp=fffff880032a64a0 rbp=fffff8800123e8c4
 r8=fffffa8006d2a450  r9=fffffa8007d39870 r10=0000000000000000
r11=0000000000000002 r12=fffffa8007d6c8f0 r13=0000000000000001
r14=fffffa8007d37bb0 r15=fffff880032a6740
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffffa80`07d3ad66 ff              ???
0: kd> kb
  *** Stack trace for last set context - .thread/.cxr resets it
RetAddr           : Args to Child                                                           : Call Site
fffff8a0`001f9950 : fffff880`0123e858 fffff880`032a6520 fffffa80`07d39830 fffffa80`07d39b30 : 0xfffffa80`07d3ad66
fffff880`0123e858 : fffff880`032a6520 fffffa80`07d39830 fffffa80`07d39b30 fffffa80`07d39b30 : 0xfffff8a0`001f9950
fffff880`0123629b : fffffa80`07d6c802 fffff880`032a65f0 fffffa80`07d39b30 fffff8a0`001f9950 : fileinfo!FIStreamQueueQuery+0xe0
fffff880`01002067 : fffffa80`07d39bd0 fffff8a0`001f9950 fffff880`032a6640 fffff800`02ed40fd : fileinfo!FIPreReadWriteCallback+0x223
fffff880`01003329 : fffff880`032a6700 fffff880`032a6703 fffff880`032a6600 fffff880`032a6701 : fltmgr!FltpPerformPreCallbacks+0x2f7
fffff880`010016c7 : fffffa80`07d39c60 fffffa80`07bbe800 fffffa80`07d268e0 fffff880`032a67e8 : fltmgr!FltpPassThrough+0x2d9
fffff800`02efdda5 : fffffa80`07d39c80 fffffa80`07d6c8f0 fffffa80`07ce0d20 fffff800`03052e80 : fltmgr!FltpDispatch+0xb7
fffff800`02efd881 : 00000000`00000800 00000000`00000800 fffffa80`07ce0c60 00000000`00000000 : nt!IoPageRead+0x255
fffff800`02ee40f9 : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 00000000`00000000 : nt!MiIssueHardFault+0x255
fffff800`02ed3fee : 00000000`00000000 fffff980`01eaf000 00000000`00000000 00000000`0000000e : nt!MmAccessFault+0x1399
fffff800`031d5587 : fffff8a0`00000001 00000000`0006f000 fffff880`032a6c58 fffff880`032a6c50 : nt!KiPageFault+0x16e
fffff880`016f6e25 : fffffa80`00011000 fffffa80`06d0b510 fffff8a0`00220f01 fffff8a0`0000000e : nt!CcMapData+0x117
fffff880`016faee3 : fffff8a0`00224140 00000000`0000006f fffffa80`07d45c70 fffff8a0`00265700 : Ntfs!FindFirstIndexEntry+0x1fa
fffff880`016eeee4 : fffffa80`07d45c70 fffff880`009a9040 fffffa80`07d45c70 fffff8a0`001f7e01 : Ntfs!NtfsFindIndexEntry+0x63
fffff880`016593ad : fffffa80`07d45c70 fffffa80`07cc0860 fffff880`009a9040 fffffa80`06d2a400 : Ntfs!NtfsCommonCreate+0x7c4
fffff800`02ecd9b7 : fffff880`009a8fb0 fffffa80`06d72b50 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff800`02ecd978 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk Disk Check
My System SpecsSystem Spec
25 Mar 2015   #3

windows 7 home premium 64 bit
No joy

I ran chkdsk and seatools and they both said the hard drive was fine...
My System SpecsSystem Spec

25 Mar 2015   #4

Windows 7 Pro-x64

Corrupt memory will corrupt the disk data and the disk utilities only repair file structure errors not data errors. You might try and get through the System File Checker (SFC) to make sure the OS files aren't corrupt.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
26 Mar 2015   #5

windows 7 home premium 64 bit

Scannow also says everything is fine... does it help to mention that the computer is very stable when running. just intermittently fails to boot?
My System SpecsSystem Spec
27 Mar 2015   #6

Windows 7 Pro-x64

I noticed a couple of entries in your event log that look suspicious and a questionable Start Up entry. Download and run the Emsisoft Emergency Kit. It's a portable program so no install is necessary but you need to update the signatures from the EEK main screen. It will deep-scan your system for malware.

Emsisoft Free Emergency Kit: Portable malware scanner | Free removal of Viruses, Bots, Spyware, Keyloggers and Trojans

Copy and paste the log from the run here.
My System SpecsSystem Spec
27 Mar 2015   #7

windows 7 home premium 64 bit

Emsisoft Emergency Kit - Version 9.0
Last update: 27/03/2015 7:53:21 PM
User account: bigbopper-PC\big bopper

Scan settings:

Scan type: Full Scan
Objects: Rootkits, Memory, Traces, C:\, D:\

Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 27/03/2015 10:00:33 PM

Scanned 258179
Found 0

Scan end: 27/03/2015 10:40:23 PM
Scan time: 0:39:50
My System SpecsSystem Spec
27 Mar 2015   #8

windows 7 home premium 64 bit
the log file in file form

here it is
My System SpecsSystem Spec
28 Mar 2015   #9

Windows 7 Pro-x64

That looks good. It was just speculation on my part. I back Gav's assessment of the possible failing hardware.
My System SpecsSystem Spec
28 Mar 2015   #10

windows 7 home premium 64 bit

Thanks for all your work guys. I'll try putting the is on the d drive and booting from that for a while and see what happens.
My System SpecsSystem Spec

 Older computer occasionally crashes when booting.

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