bsod on normal startup safe mode always fine

Zyba · 25 Mar 2015

After a windows update patch about 3-4 weeks ago I started getting a weird error message saying I wasn't connected to the internet when the router is working for phones, blu rays, etc. Letting IE run its own 'fix' would say something about it not having a valid ip address and it reset the lan card and that would sometimes fix it or sometimes not (and I would need to reboot and try again). I did a system restore to a point before the windows update which fixed the issue for a couple days until the update pushed again and after that I get bsod screens on boot with the iqrl_not_less_or_equal more than 50% of boot attempts but no longer have the inexplicable unconnection to the internet. I've got a factory computer which I've not altered or opened in the 4-5 years I've had it. It boots fine in safe mode every time so far.

Please help, I'm way over my head trying to figure this out on my own and 4 hours of conversations with Microsoft tech support convinced me they should really just be called support plan sales reps.

essenbe · 25 Mar 2015

Hello zyba welcome to the Forum. You have a lot of BSODs in your files. I checked several of the most recent ones and they were all the same.

Code:

BugCheck A, {0, 2, 1, fffff80002ec90cf}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

That is your Norton NIS/360 Anti virus. Please uninstall it from Control Panel > Uninstall a Program and use the Norton removal Utility https://support.norton.com/sp/en/us/...rProfile_en_us and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows).

Try that and see if you have better results.

Zyba · 30 Mar 2015

Thanks essenbe,

I made that fix and haven't had a problem in 7 straight boot attempts. I don't want to jinx it but I'm going to tentatively say that fixed my problem. Thank you very much!

essenbe · 30 Mar 2015

I hope it continues to work for you. You are very welcome for anything I did. Whenever you believe it has been resolved, please mark this thread as solved.