Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - Occurred while browsing via IE

26 Mar 2015   #1
Jimstigator

Virginia
 
 
BSOD - Occurred while browsing via IE

Good afternoon! User was browsing the internet today via IE and got a blue screen. Logs show anything helpful?

Thanks!
Jim


My System SpecsSystem Spec
.
26 Mar 2015   #2
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Hello Jimstigator, I will try to help with this. You only have one dump file which is what we use to debug BSODs. So, not a whole lot to go on. If you have any other information on the problem it would go a long way toward helping. I also need your system specs as detailed as possible, along with the PSU and CPU Cooler. We often have to look up components and Manufacturer and model help us do that. This may help.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

The dump file you uploaded shows this

Code:
BugCheck 50, {ffffffff00000000, 0, fffff80003112c3c, 5}

Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiCaptureProtectionFromProto+1c )
Followup: MachineOwner
Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask
My System SpecsSystem Spec
30 Mar 2015   #3
Jimstigator

Virginia
 
 

Thanks essenbe. In the past, you guys have always pointed to some specific driver/app that caused it an an update or removal fixed it. Not the case here huh? I'll work on getting more details from the users machine and run the mem tests.

Thanks again,
Jim
My System SpecsSystem Spec
.

30 Mar 2015   #4
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Memory was listed as the cause. The only other process was Trend Micro was in use at the time of the crash. But the cause was listed as memory corruption specifically.
My System SpecsSystem Spec
Reply

 BSOD - Occurred while browsing via IE




Thread Tools




Similar help and support threads
Thread Forum
BSOD Randomly, occurred once or twice already.
I just received my new pc, built it. Runs smooth, no problems until i just had two bluescreens in one day while chatting with others / skyping about my new projects. My specs: CPU: I7-4790K GPU: GTX 980 TI EVGA ACX 2.0+ 6gb PSU: Coolermaster 750M RAM: Corsair 16 GB DDR3-1600 Kit (red,...
BSOD Help and Support
BSOD suddenly occurred while torrenting
bsod repeatedly occuring. never occured before when i was torrenting, only now.
BSOD Help and Support
BSOD when browsing web, occurred many times
BSOD happened every few days when browsing websites, some of them caused by NTOSKRNL.exe and BOWSER.sys. I have uploaded the SF file. My machine specs are : Win 7 Pro 64bit, Lenovo Thinkpad T430s, 16gb RAM, GPU: Intel HD4000, CPU: Intel i5 3320 HDD:256gb samsung ssd
BSOD Help and Support
BSOD while browsing in Google Chrome, have occurred at other times too
I've been getting BSOD once a day since I installed the OS. The PC is about 15 months old while the OS(Windows 7 Ultimate) is brand new. Attached a zip with the information needed. Any pointers or steps to what I should do from this point on is well appreciated. First post here, Hello...
BSOD Help and Support
BSOD only occurred once, CHKDSK still runs
I don't have the BSOD problem event info because it hasn't happened again. I'm just taking extra precaution because this is a new computer. The BEX error message with Firefox popped up once too. I deleted Firefox and have been using IE9. (I miss it already.) The only problem is that CHKDSK runs...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:55.
Twitter Facebook Google+