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Windows 7: BSOD 0x116

28 Mar 2015   #1

"indows 7 Professional 64 bit
BSOD 0x116

Hello everyone!

I got a problem with my laptop when i start to play games its crush really often with the error code of :

Dump File : 032815-13572-01.dmp
Crash Time : 28/03/2015 11:14:58
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`11c64010
Parameter 2 : fffff880`04fc6008
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d134
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18510 (win7sp1_gdr.140615-1511)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032815-13572-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,544
Dump File Time : 28/03/2015 11:15:44

If anyone can help please do!

I been reinstall the game, the video card driver which was downloaded on the nvidia website, try to look for new drivers as well in the device manager. Don't have any more idea.

Many thanks!

My System SpecsSystem Spec
01 Apr 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Apparently the BSOD is caused by the bundled bloatware of the nvidia display driver. You get rid of them.
Here's how:

Uninstall the installed display driver using DDU.
Then do the following:
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience.
  • Go to Drivers - Download NVIDIA Drivers, Download The latest WHQL (If you have the installer saved, no need to download it again) and execute it. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

  • That means, install two things only, the display driver and the PhysX. Nothing else.
Also, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, synTPEnh.
  5. Apply > OK
  6. Accept then restart.
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Report us any further BSOD after doing these three.
BugCheck 116, {fffffa800fa9d4e0, fffff88003695008, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by : nvkflt.sys ( nvkflt+15008 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800fa9d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003695008, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:

fffff880`03695008 4c8bc1          mov     r8,rcx






ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

fffff880`095efa48 fffff880`0372a134 : 00000000`00000116 fffffa80`0fa9d4e0 fffff880`03695008 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`095efa50 fffff880`036fd867 : fffff880`03695008 fffffa80`0ad24000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`095efa90 fffff880`03729f43 : 00000000`ffffd846 00000000`00000000 fffffa80`0fa9d4e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`095efb40 fffff880`0363803d : fffffa80`0ef28950 00000000`00000080 00000000`00000000 fffffa80`0a7ff410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`095efbc0 fffff800`03365b8a : 00000000`01aaae6c fffffa80`0ad4ca00 fffffa80`05775990 fffffa80`0ad4ca00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`095efc00 fffff800`030b88e6 : fffff880`039d7180 fffffa80`0ad4ca00 fffff880`039e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`095efc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`03695008 4c8bc1          mov     r8,rcx

SYMBOL_NAME:  nvkflt+15008

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  nvkflt.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys

BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys


FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvkflt.sys

FAILURE_ID_HASH:  {35448253-45f4-f185-4686-3b8316dfb174}

Followup: MachineOwner

3: kd> lmvm nvkflt
start             end                 module name
fffff880`03680000 fffff880`036cd000   nvkflt   T (no symbols)           
    Loaded symbol image file: nvkflt.sys
    Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Fri Mar 13 21:01:22 2015 (550302CA)
    CheckSum:         00052D15
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 BSOD 0x116

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