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Windows 7: Intermitent Blue Screen for the last month

28 Mar 2015   #1

Windows 8.1
Intermitent Blue Screen for the last month


I've been trying to fix this PC for a friend remotely. He started having BSODs about 1 month ago. They occur every few days.

I have ran CCleaner, Adw Cleaner and Malwarebytes all found and cleaned low level PUP and Adware but no viruses. The PC is now runing much faster but still blue screening.

I have uploaded the minidump files to OSR Analyser and all report a similar error:

The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

I have ran CHKDSK on both the C and E drive with no errrors. Seatools generic test reports an error on the WD Elements external hard drive but WDDIAG says the disk is OK.

SFC /SCANNOW reports no violations.

I'm running out of ideas so help would be appreciated.

My System SpecsSystem Spec
28 Mar 2015   #2

Windows 8.1
Probably RAPPORT

Can I put this one on hold please?

I checked through Programs and Features and noticed RAPPORT was installed the day before the first BSOD. I have rerun the minidumps through WinDBG and they all mention RAPPORT Cereberus so have uninstalled RAPPORT and will see if the BSODS continue. I'll update the thread in a few days time.
My System SpecsSystem Spec

 Intermitent Blue Screen for the last month

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