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Windows 7: BSOD and running hard

07 Nov 2009   #1
Astolate

windows 7 64 bit
 
 
BSOD and running hard

I just bought a brand new HP laptop on Thursday, by the time I got it home it was already kinda late so I didn't play with it much - but I did notice at one point the laptop had restarted itself while I was out of the room. I didn't think much of it until friday when it crashed 6 times between 2 -9:30pm. I finally gave up and I'm returning it to Best Buy today for an exchange, but just so I can avoid this with my next one any debugging or cause of the issue advice would be appreciated.

programs installed after purchase: world of warcraft, core temp ..... nothing else was installed that didn't come with it. The crashes occurred kinda variously, sometimes while playing wow other times while doing nothing or running norton antivirus. Also noted that the cpu temp was around 77c each time it crashed.

I ran windows debug on all of them myself and these are what it said the probable causes were:

11/5/09 7:30pm Probably caused by : ntoskrnl.exe
11/6/09 2:15pm Probably caused by : ntoskrnl.exe
11/6/09 2:21pm Probably caused by : ntoskrnl.exe
11/6/09 3:21pm Probably caused by : ntoskrnl.exe
11/6/09 8:15pm Probably caused by : ntoskrnl.exe
11/6/09 9:19pm Probably caused by : ntkrnlmp.exe
11/6/09 9:33pm Probably caused by : amdppm.sys


unfortunately I have no clue what any of that means so any advice would be appreciated.

dump files attached.


My System SpecsSystem Spec
.
07 Nov 2009   #2
torrentg

7600.20510 x86
 
 

Update your chipset drivers and bios for your motherboard.

This is causing your bsod - "amdppm.sys" - it's the processor driver.

Get that updated and issue should resolve. The current version is probably heating the laptop too much.

http://h10025.www1.hp.com/ewfrf/wc/s...041680&lang=en
My System SpecsSystem Spec
07 Nov 2009   #3
Astolate

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by torrentg View Post
Update your chipset drivers and bios for your motherboard.

This is causing your bsod - "amdppm.sys" - it's the processor driver.

Get that updated and issue should resolve. The current version is probably heating the laptop too much.

Select software and drivers HP Pavilion dv4-2045dx Entertainment Notebook PC - HP Customer Care (United States - English)

so while doing what you suggested it gave me yet another BSOD

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000000000000
BCP4: FFFFFA8006AACEF8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

debugged as: Probably caused by : ntoskrnl.exe
My System SpecsSystem Spec
.

07 Nov 2009   #4
torrentg

7600.20510 x86
 
 

Bug Check 0xC2: BAD_POOL_CALLER

See 0x07 line.

After you update bios, make sure it is set for Plug and Play OS to yes.
My System SpecsSystem Spec
Reply

 BSOD and running hard




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