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Problem identified (savonaccess.sys). How to fix?
Hello,
I have a client pc, that gets blue-screens in kind of random intervalls.
With "BlueScreenView" and "windbg" I kind of identified the problem to be the driver savonaccess.sys
This is a driver by Sophos.
In our environment we use Sophos antivirus and it's not possible for me to deinstall it.Code:BugCheck 3B, {c0000005, fffff88001b6ac0d, fffff880094918c0, 0} *** WARNING: Unable to verify timestamp for savonaccess.sys *** ERROR: Module load completed but symbols could not be loaded for savonaccess.sys ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
So the question:
What is the next step for fixing the problem?
windbg and dm-log-collector files are in the attachements.
regards
Edit:
I've tested the RAM with memtest86+ over the weekend (17 passes) with 0 errors
Last edited by AquaVitale; 29 Mar 2015 at 09:55. Reason: added memtest