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Windows 7: BSOD playing Battlefield Hardline: Bad_Pool_Header

30 Mar 2015   #1

Windows 7 64bit
BSOD playing Battlefield Hardline: Bad_Pool_Header

Hi, I keep BSOD-ing when playing Battlefield Hardline.

I have attached the dump files in the .zip archive.

Any help at solving this issue would be amazing, especially since Windows support won't do jack without their "Premium Service Subscription."

My System SpecsSystem Spec
31 Mar 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Have you checked for an update on this driver?

Name: Realtek High Definition Audio Function Driver
Link: Driver Reference Table


  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSSI\Downloads\Compressed\Crash Dump Files\Crash Dump Files\032915-24429-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*
Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0xfffff800`03067000 PsLoadedModuleList = 0xfffff800`032ab890
Debug session time: Mon Mar 30 09:01:06.894 2015 (UTC + 6:00)
System Uptime: 0 days 6:27:52.112
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 19, {21, fffffa8007a9f000, 1e10, dfff5000d1e06}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+20390 )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
Arg2: fffffa8007a9f000, The pool pointer being freed.
Arg3: 0000000000001e10, The number of bytes allocated for the pool block.
Arg4: 000dfff5000d1e06, The corrupted value found following the pool block.

Debugging Details:

BUGCHECK_STR:  0x19_21

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003315100
GetUlongFromAddress: unable to read from fffff800033151c0
 fffffa8007a9f000 Nonpaged pool



PROCESS_NAME:  audiodg.exe


ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800032109c2 to fffff800030dbec0

fffff880`082214f8 fffff800`032109c2 : 00000000`00000019 00000000`00000021 fffffa80`07a9f000 00000000`00001e10 : nt!KeBugCheckEx
fffff880`08221500 fffff880`0644d390 : 00000000`00000000 00000000`00000000 fffffa80`42434541 fffffa80`00000000 : nt!ExFreePool+0xa5a
fffff880`082215b0 00000000`00000000 : 00000000`00000000 fffffa80`42434541 fffffa80`00000000 fffff6fc`400658b0 : RTKVHD64+0x20390


fffff880`0644d390 ??              ???



FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  X64_0x19_21_RTKVHD64+20390

BUCKET_ID:  X64_0x19_21_RTKVHD64+20390


FAILURE_ID_HASH_STRING:  km:x64_0x19_21_rtkvhd64+20390

FAILURE_ID_HASH:  {0fd3f71b-c28f-dab8-1efa-35ea0fe375c7}

Followup: MachineOwner

1: kd> lmvm RTKVHD64
start             end                 module name
fffff880`0642d000 fffff880`067f2900   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue May 13 17:00:29 2014 (5371FB4D)
    CheckSum:         003D3350
    ImageSize:        003C5900
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
31 Mar 2015   #3

Windows 7 64bit

I updated the Realtek drivers today actually.

I have attatched the System Information .nfo/.txt in the .zip archive.
My System SpecsSystem Spec


 BSOD playing Battlefield Hardline: Bad_Pool_Header

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