BSOD playing Battlefield Hardline: Bad_Pool_Header


  1. Posts : 2
    Windows 7 64bit
       #1

    BSOD playing Battlefield Hardline: Bad_Pool_Header


    Hi, I keep BSOD-ing when playing Battlefield Hardline.

    I have attached the dump files in the .zip archive.

    Any help at solving this issue would be amazing, especially since Windows support won't do jack without their "Premium Service Subscription."
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Have you checked for an update on this driver?

    Name: Realtek High Definition Audio Function Driver
    Link: Driver Reference Table

    MSINFO32:

    • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
    • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).


    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\YUSSI\Downloads\Compressed\Crash Dump Files\Crash Dump Files\032915-24429-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
    Machine Name:
    Kernel base = 0xfffff800`03067000 PsLoadedModuleList = 0xfffff800`032ab890
    Debug session time: Mon Mar 30 09:01:06.894 2015 (UTC + 6:00)
    System Uptime: 0 days 6:27:52.112
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    .................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {21, fffffa8007a9f000, 1e10, dfff5000d1e06}
    
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by : RTKVHD64.sys ( RTKVHD64+20390 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
    Arg2: fffffa8007a9f000, The pool pointer being freed.
    Arg3: 0000000000001e10, The number of bytes allocated for the pool block.
    Arg4: 000dfff5000d1e06, The corrupted value found following the pool block.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_21
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003315100
    GetUlongFromAddress: unable to read from fffff800033151c0
     fffffa8007a9f000 Nonpaged pool
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  audiodg.exe
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff800032109c2 to fffff800030dbec0
    
    STACK_TEXT:  
    fffff880`082214f8 fffff800`032109c2 : 00000000`00000019 00000000`00000021 fffffa80`07a9f000 00000000`00001e10 : nt!KeBugCheckEx
    fffff880`08221500 fffff880`0644d390 : 00000000`00000000 00000000`00000000 fffffa80`42434541 fffffa80`00000000 : nt!ExFreePool+0xa5a
    fffff880`082215b0 00000000`00000000 : 00000000`00000000 fffffa80`42434541 fffffa80`00000000 fffff6fc`400658b0 : RTKVHD64+0x20390
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    RTKVHD64+20390
    fffff880`0644d390 ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  RTKVHD64+20390
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: RTKVHD64
    
    IMAGE_NAME:  RTKVHD64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5371fb4d
    
    FAILURE_BUCKET_ID:  X64_0x19_21_RTKVHD64+20390
    
    BUCKET_ID:  X64_0x19_21_RTKVHD64+20390
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x19_21_rtkvhd64+20390
    
    FAILURE_ID_HASH:  {0fd3f71b-c28f-dab8-1efa-35ea0fe375c7}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm RTKVHD64
    start             end                 module name
    fffff880`0642d000 fffff880`067f2900   RTKVHD64 T (no symbols)           
        Loaded symbol image file: RTKVHD64.sys
        Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Tue May 13 17:00:29 2014 (5371FB4D)
        CheckSum:         003D3350
        ImageSize:        003C5900
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 2
    Windows 7 64bit
    Thread Starter
       #3

    I updated the Realtek drivers today actually.

    I have attatched the System Information .nfo/.txt in the .zip archive.
      My Computer


 

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