Problem identified (savonaccess.sys). How to fix?


  1. Posts : 1
    win7 64bit
       #1

    Problem identified (savonaccess.sys). How to fix?


    Hello,

    I have a client pc, that gets blue-screens in kind of random intervalls.

    With "BlueScreenView" and "windbg" I kind of identified the problem to be the driver savonaccess.sys
    This is a driver by Sophos.

    Code:
    BugCheck 3B, {c0000005, fffff88001b6ac0d, fffff880094918c0, 0}
    
    *** WARNING: Unable to verify timestamp for savonaccess.sys
    *** ERROR: Module load completed but symbols could not be loaded for savonaccess.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    In our environment we use Sophos antivirus and it's not possible for me to deinstall it.
    So the question:
    What is the next step for fixing the problem?

    windbg and dm-log-collector files are in the attachements.

    regards

    Edit:
    I've tested the RAM with memtest86+ over the weekend (17 passes) with 0 errors
    Last edited by AquaVitale; 29 Mar 2015 at 09:55. Reason: added memtest
      My Computer


  2. Posts : 646
    NT4
       #2

    All you can really do in that case is contact Sophos support and see if they have seen this issue before and have a solution.
      My Computer


 

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