BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #141

    I've uploaded a file - hcoaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder hcoaa in the same place.
    Open this folder - there should be one folder inside it (Manifests)

    Copy the content of the manifests folder (.manifest files - only one at this point) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #142

    ...there's also the SFC scan results which we'll deal with after CheckSUR...
    Code:
     Line 4266: 2015-04-13 10:37:39, Info                  CSI    000002fb [SR] Repairing 2 components
     Line 4267: 2015-04-13 10:37:39, Info                  CSI    000002fc [SR] Beginning Verify and Repair transaction
     Line 4268: 2015-04-13 10:37:39, Info                  CSI    000002fd [SR] Cannot repair member file [l:20{10}]"jnwdui.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 4269: 2015-04-13 10:37:39, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"jnwppr.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 4270: 2015-04-13 10:37:39, Info                  CSI    000002ff [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 4271: 2015-04-13 10:37:39, Info                  CSI    00000300 [SR] Cannot repair member file [l:20{10}]"jnwdui.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 4272: 2015-04-13 10:37:39, Info                  CSI    00000301 [SR] Cannot repair member file [l:20{10}]"jnwppr.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 4273: 2015-04-13 10:37:39, Info                  CSI    00000302 [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    They - and the other CheckSUR errors (Missing Payload files) - will require different treatment.
      My Computer


  3. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #143

    CheckSUR...are you refering to this? What is the System Update Readiness Tool? - Windows Help
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #144

    That's the beastie - you ran it to produce the logs in the first place.
      My Computer


  5. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #145

    I ran sfc /scannow. That's what I thought produced those logs. Or was it my attempts to update?
      My Computer


  6. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #146

    Hope this is it. These were dated 4/14 @6:13P, so there.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #147

    What on earth has been going on?
    Here's the latest CheckSUR result...
    Code:
    Summary:
    Seconds executed: 1087
     Found 482 errors
     Fixed 158 errors
      CSI Manifest All Zeros Total count: 302
      CSI Catalog Corrupt Total count: 7
      Fixed: CSI Catalog Corrupt.  Total count: 7
      CSI Payload File Missing Total count: 18
      CBS MUM Corrupt Total count: 2
      CBS Catalog Corrupt Total count: 2
      CSI Catalog Thumbprint Invalid Total count: 151
      Fixed: CSI Catalog Thumbprint Invalid.  Total count: 151
    I think we'd better have fresh SFC and CheckSUR data - the massive increase in errors is worrying me.
    Please run both SFC and CheckSUR again, and post the new logs.
      My Computer


  8. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #148

    I ran sfc but I don't see any CBS dated today. I'll try again after work.

    As for CheckSUR, it bsoded when I ran it. Here's the dump.

    Also, When I started up my comp for the day, it ran chkdsk and a LOT of stuff happened too quickly, but I could make out a lot of deleting. I dunno how to log/report that, but thought I'd let you know.
      My Computer


  9. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #149

    Never mind, log just pooped out. Hope this is the one; I'm heading to work, be back in 5 hours.
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #150

    As for the dump file

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 1A, {41287, ab4000, 0, 0}
    Probably caused by : hardware ( nt! ?? ::FNODOBFM::`string'+454f5 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
     Parameter 2 contains the referenced virtual address.
    Arg2: 0000000000ab4000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x1a_41287
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  mscorsvw.exe
    Code:
    fffff880`0898e588  fffff880`05c7d08bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x20308b
      My Computer


 
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