BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

Page 1 of 21 12311 ... LastLast

  1. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD while Patching ArcheAge, caused by driver ntoskrl.exe


    This has happened for the past 2 days, and it seems to only happen when I'm trying to launch ArcheAge by Trion. The screen freezes, bsods, then restarts itself. Sometimes, however, it bsods when I click on my profile icon when Windows starts up.

    Attached should be the dmp files collected via DM log collector. (or whatever the instruction post told me to do)
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Welcome to 7F.

    Please fill out your System Specs.

       Information
    At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.
    Follow System Info - See Your System Specs to fill in your System Specs with as much info as possible.






    One

     NVIDIA DRIVERS


    Your nVidia driver has been flagged.
    Code:
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  nvlddmkm+20553a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54d3b001
    
    FAILURE_BUCKET_ID:  X64_0x1E_nvlddmkm+20553a
    
    BUCKET_ID:  X64_0x1E_nvlddmkm+20553a
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x1e_nvlddmkm+20553a
    
    FAILURE_ID_HASH:  {8ec948ed-5e9d-9f9b-98b3-10e77c53bac6}
    Check the nVidia drivers page for the latest version. Follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.




    Two

     MSI BLOATWARE


    Uninstall the MSI bloatware installed on your system.
    Code:
    MSI_LiveUpdate_Service
    This one is blamed in this BSOD.
    Code:
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  Live Update.ex
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
    Perform these steps, test the system for stability and report back.
      My Computer


  3. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Did what you said, tried patching Archeage again, here's the newest dmp file.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+

       Note


    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.
      My Computer


  5. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    We've ran it once two days ago with no errors, but I will run it again.
      My Computer


  6. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Did a full test overnight with no errors, should i run another full test again tonight?
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #7

    Did it run eight full passes? And did you uninstall all MSI programs?
      My Computer


  8. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    It said 4/4 with no errors, does that mean I need to do another overnight session, or is there a way to do 8 passes in one "session" if you get what I'm saying.

    As for the MSI, I only uninstalled Live Updater, I still have Afterburner, Gaming App, Kombuster, and Network, Teaming, and Video Genies.
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    Run MemTest86+ for eight passes as detailed in post #4. And uninstall all MSI bloatware.
      My Computer


  10. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    All MSI ware has been uninstalled, and 8 passes done with no errors. I will try launching Archeage again when i get back from work and report back.
      My Computer


 
Page 1 of 21 12311 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:47.
Find Us