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BSOD atikmpag.sys
Hi, kindly help BSOD keeps me from working. I have uploaded a zip file from DM Log Collector.
Thanks in advance.
Manolet
Hi, kindly help BSOD keeps me from working. I have uploaded a zip file from DM Log Collector.
Thanks in advance.
Manolet
Update the display driver at first. It is too old to work stably there. Download Drivers
Report us for any further BSOD after doing it.
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Code:BugCheck 116, {fffffa800c340010, fffff880070fcb78, 0, 2} *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by : atikmpag.sys ( atikmpag+7b78 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa800c340010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff880070fcb78, The pointer into responsible device driver module (e.g. owner tag). Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000002, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: atikmpag+7b78 fffff880`070fcb78 4883ec28 sub rsp,28h DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre STACK_TEXT: fffff880`0b7ef888 fffff880`0705d144 : 00000000`00000116 fffffa80`0c340010 fffff880`070fcb78 00000000`00000000 : nt!KeBugCheckEx fffff880`0b7ef890 fffff880`0705ce4e : fffff880`070fcb78 fffffa80`0c340010 fffffa80`0bf0aab0 fffffa80`0beee010 : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`0b7ef8d0 fffff880`0718bfbf : fffffa80`0c340010 00000000`00000000 fffffa80`0bf0aab0 fffffa80`0beee010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2 fffff880`0b7ef900 fffff880`071b5d09 : 00000000`ffffffff 00000000`00000e6d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b fffff880`0b7ef9e0 fffff880`071b444f : 00000000`00000102 00000000`00000008 00000000`00000e6d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71 fffff880`0b7efa10 fffff880`071872e6 : ffffffff`ff676980 fffffa80`0beee010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb fffff880`0b7efab0 fffff880`071b400e : 00000000`00000000 fffffa80`0bef6d50 00000000`00000080 fffffa80`0beee010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da fffff880`0b7efbc0 fffff800`03577b8a : 00000000`fffffc32 fffffa80`0bf0d060 fffffa80`073069e0 fffffa80`0bf0d060 : dxgmms1!VidSchiWorkerThread+0xba fffff880`0b7efc00 fffff800`032ca8e6 : fffff880`03365180 fffffa80`0bf0d060 fffff880`0336ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`0b7efc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: atikmpag+7b78 fffff880`070fcb78 4883ec28 sub rsp,28h SYMBOL_NAME: atikmpag+7b78 FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmpag IMAGE_NAME: atikmpag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4e4c6c36 FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_0x116_image_atikmpag.sys FAILURE_ID_HASH: {83e844bc-fe68-2042-4230-7f5d3e90b48a} Followup: MachineOwner --------- 0: kd> lmvm atikmpag start end module name fffff880`070f5000 fffff880`07146000 atikmpag T (no symbols) Loaded symbol image file: atikmpag.sys Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Thu Aug 18 07:04:46 2011 (4E4C6C36) CheckSum: 0005396D ImageSize: 00051000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Hi, Ive downloaded these and said that the install package is corrupt and cannot continue. Ive downloaded from HP. HPs drivers are installed. BSOD is gone, but my drivers still in standard VGA and the Catalyst is gone. Its very frustrating at this point as I cant work on regular graphics.
Thank you very much!
HP usually has old drivers listed. What is the driver version that you got from them?
If the download came corrupted, better to have another try to download it.
If any driver version cannot bring the regular graphics back, better to attempt to replace the graphics chip (or the computer itself, if it is within warranty).