Acer 5749 Series Laptop Keeps Crashing

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  1. Posts : 1,944
    Windows 10 Home 64-bit
       #1

    Acer 5749 Series Laptop Keeps Crashing


    I am having a problem out of my sister's laptop. Every time I turn it on, it crashes and restarts. I need some help here, please.
      My Computer


  2. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #2

    Here is the dump log.
      My Computer


  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #3

    Do you have or have you ever had any Norton or Symantec AV on your system?
    Code:
    fffff880`031f5ae8  fffff880`03f0b2f8 SYMNETS+0x762f8
    fffff880`031f5af0  fffff880`03f108f0 SYMNETS+0x7b8f0
    fffff880`031f5af8  fffff880`03e9d9c3 SYMNETS+0x89c3
    fffff880`031f5b00  00000000`00000000
    fffff880`031f5b08  00000000`00000001
    fffff880`031f5b10  00000000`00008503
    fffff880`031f5b18  fffff880`03f108f0 SYMNETS+0x7b8f0
    fffff880`031f5b20  ffff0000`00efeb7c
    fffff880`031f5b28  fffff880`03e9d923 SYMNETS+0x8923
    fffff880`031f5b30  00000000`00000001
    fffff880`031f5b38  fffff880`03f0b2f8 SYMNETS+0x762f8
    fffff880`031f5b40  fffffa80`0704f6c0
    fffff880`031f5b48  00000000`c000000d
    fffff880`031f5b50  00000000`00000001
    fffff880`031f5b58  fffff880`03e97258 SYMNETS+0x2258
    I see you're using McAfee but the driver referenced above belongs to Norton or Symantec.
      My Computer


  4. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #4

    Yes. I am using Norton on it now.
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #5

    In your logs I see you have AVG and McAfee installed too?

    Uninstall all of them and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.

      My Computer


  6. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #6

    I already have Malwarebytes on it. Also, AVG and McAfee are already uninstalled? How would I get them off of the system?
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #7

     AVG SECURE SEARCH

    Open msconfig and remove uncheck the following:
    Code:
      AVG-Secure-Search-Update_0913a                           C:\Users\Cindy\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc --CMPID 0913a                                
      AVG-Secure-Search-Update_0214c                           C:\Users\Cindy\AppData\Roaming\AVG 0214c Campaign\AVG-Secure-Search-Update-0214c.exe /PROMPT /mid=52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc /CMPID=0214c                                  
    Then follow: AVG Secure Search - Remove

     McAFEE FAMILY PROTECTION

    McAfee Family Protection Removal

     NORTON

    Norton Removal Tool:Perform those steps then install MSE.
      My Computer


  8. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #8

    Can I keep Norton. It is provided by my ISP? Or is it best to remove it?
      My Computer


  9. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #9

    Also. AVG Secure Search wasn't showing up under MSCONFIG.
      My Computer


  10. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #10

    McAfee has already been removed.
      My Computer


 
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