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Acer 5749 Series Laptop Keeps Crashing
I am having a problem out of my sister's laptop. Every time I turn it on, it crashes and restarts. I need some help here, please.
I am having a problem out of my sister's laptop. Every time I turn it on, it crashes and restarts. I need some help here, please.
Here is the dump log.
Do you have or have you ever had any Norton or Symantec AV on your system?
I see you're using McAfee but the driver referenced above belongs to Norton or Symantec.Code:fffff880`031f5ae8 fffff880`03f0b2f8 SYMNETS+0x762f8 fffff880`031f5af0 fffff880`03f108f0 SYMNETS+0x7b8f0 fffff880`031f5af8 fffff880`03e9d9c3 SYMNETS+0x89c3 fffff880`031f5b00 00000000`00000000 fffff880`031f5b08 00000000`00000001 fffff880`031f5b10 00000000`00008503 fffff880`031f5b18 fffff880`03f108f0 SYMNETS+0x7b8f0 fffff880`031f5b20 ffff0000`00efeb7c fffff880`031f5b28 fffff880`03e9d923 SYMNETS+0x8923 fffff880`031f5b30 00000000`00000001 fffff880`031f5b38 fffff880`03f0b2f8 SYMNETS+0x762f8 fffff880`031f5b40 fffffa80`0704f6c0 fffff880`031f5b48 00000000`c000000d fffff880`031f5b50 00000000`00000001 fffff880`031f5b58 fffff880`03e97258 SYMNETS+0x2258
Yes. I am using Norton on it now.
In your logs I see you have AVG and McAfee installed too?
Uninstall all of them and install MS Security Essentials and MalwareBytes.
NoteMake sure you uncheck the 'Enable Free Trial' box when installing.
I already have Malwarebytes on it. Also, AVG and McAfee are already uninstalled? How would I get them off of the system?
AVG SECURE SEARCH
Open msconfig and remove uncheck the following:Then follow: AVG Secure Search - RemoveCode:AVG-Secure-Search-Update_0913a C:\Users\Cindy\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc --CMPID 0913a AVG-Secure-Search-Update_0214c C:\Users\Cindy\AppData\Roaming\AVG 0214c Campaign\AVG-Secure-Search-Update-0214c.exe /PROMPT /mid=52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc /CMPID=0214c
McAFEE FAMILY PROTECTION
McAfee Family Protection Removal
NORTON
Norton Removal Tool:Perform those steps then install MSE.
Can I keep Norton. It is provided by my ISP? Or is it best to remove it?
Also. AVG Secure Search wasn't showing up under MSCONFIG.
McAfee has already been removed.