Recurrent BSOD, Probably Related to Graphic Card

Reishi24 · 09 Apr 2015

Hello,

I've been getting blue screens while playing League of Legends and The Elder Scrolls V: Skyrim (but not while playing Unepic). These are the three games I've been able to test. The crashes don't happen while not playing games (haven't tried any other heavy work, though).

First, only the games crash. It takes some time until they do. Before that, I can play without problem. When I attempt to reconnect or restart, the BSOD comes.

On the bottom of this post, you can find possibly related files and reports.

Solutions I've tried:
-I've installed the latest AMD graphics card driver (Catalyst Omega 14.12). Although, I'm not sure that this process was immaculate, since I'm not an expert.

-I've checked my motherboard's BIOS version, which turned out to be up to date.

-I've installed the latest motherboard chipset update.

-Since I had read something about this problem having the possiblity of being caused by RAM problems (rather than graphics card), I ran Windows 7 inbuilt memory diagnosis tool. It showed no negative results. But maybe it's not very reliable.

None of these worked so far.
Any ideas? Can you lead me step by step?

Speccy report: http://speccy.piriform.com/results/O...6g7frQr8oTBJkL

WhoCrashed report:

System Information (local)
--------------------------------------------------------------------------------

computer name: AA-BILGISAYAR
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., P7H55-USB3
CPU: GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4292927488 total

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 09.04.2015 20:43:59 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040915-22152-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA80079BF260, 0xFFFFF8800F0FC848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Thu 09.04.2015 20:43:59 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8800F0FC848)
Bugcheck code: 0x116 (0xFFFFFA80079BF260, 0xFFFFF8800F0FC848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Thu 09.04.2015 18:25:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040915-21294-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8008653010, 0xFFFFF88004221848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Thu 09.04.2015 16:11:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040915-24398-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8003D17210, 0xFFFFF88002D73848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 06.04.2015 23:28:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040715-23743-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8004FFE010, 0xFFFFF88003F6D848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 06.04.2015 00:13:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040615-22666-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
Bugcheck code: 0x116 (0xFFFFFA80067AD4E0, 0xFFFFF8800400BDAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 01.03.2015 18:25:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\030115-16567-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

On Fri 27.02.2015 22:59:04 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022815-45115-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

On Sun 09.11.2014 21:31:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\110914-14242-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

On Tue 26.08.2014 19:55:06 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082614-22526-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC7DBB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F1B6DBB, 0xFFFFF88004C06368, 0xFFFFF88004C05BC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

16 crash dumps have been found and analyzed. Only 10 are included in this report. 3 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 337.88 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Laith · 10 Apr 2015

Hello and welcome to SevenForums!

The problem is caused by your graphics driver. Run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: Drivers - Clean Left over Files after Uninstalling

Remember to remove Catalyst and only install the graphics driver.

Reishi24 · 11 Apr 2015

Laith said:

Hello and welcome to SevenForums!

The problem is caused by your graphics driver. Run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: Drivers - Clean Left over Files after Uninstalling

Remember to remove Catalyst and only install the graphics driver.

Thanks for the help.

I did it, but my game just crashed, and it'll result in a BSOD if I try to play again.

I think I might have missed some steps, so I'll try again (I forgot to run DDU on NVIDIA, for example). If it fails to work again though, I probably won't be able to update until next week.

Laith · 11 Apr 2015

Okay.

Reishi24 · 11 Apr 2015

Thanks again. Just to be sure, I tried to open the game again (TESV:Skyrim), and got a BSOD. You can find the analysis of that in the bottom (which is identical to the old ones I think).

For being absolutely sure, these are what I have to do right?
1- Uninstall the AMD driver from Programs and Features.
2- Open in safe mode.
3- Run DDU.
4- Run AMD's driver installation manager. Uncheck everything other than the display driver itself.
5- Boot normally.

Also, as something that crossed my mind - there is this "AMD Gaming Evolved" thing installed. DDU didn't delete it. May it be causing the problems?

On Sat 11.04.2015 22:03:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041215-17721-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA80084D2010, 0xFFFFF8800400B848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Reishi24 · 11 Apr 2015

Alright, so, I think this time I did everything you told correctly. The game still crashed though.

Any other ideas? It's very frustrating having to reboot the PC in every few hours.

Laith · 12 Apr 2015

Okay run Furmark.
Video Card - Stress Test with Furmark

Reishi24 · 12 Apr 2015

Laith said:

Okay run Furmark.
Video Card - Stress Test with Furmark

You can see my settings and the test screenshot on the bottom.

I ran it for approximately 20 minutes I think, and nothing happened.

Laith · 12 Apr 2015

Have you overclocked? If so reset it to default settings.

Reishi24 · 13 Apr 2015

Laith said:

Have you overclocked? If so reset it to default settings.

I don't think I did, I don't even know what it means exactly.