BSOD atikmpag.sys

manolet · 08 Apr 2015

Hi, kindly help BSOD keeps me from working. I have uploaded a zip file from DM Log Collector.

Thanks in advance.

Manolet

Arc · 09 Apr 2015

Update the display driver at first. It is too old to work stably there. Download Drivers

Report us for any further BSOD after doing it.
________________________________________

Code:

BugCheck 116, {fffffa800c340010, fffff880070fcb78, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7b78 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c340010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880070fcb78, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7b78
fffff880`070fcb78 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`0b7ef888 fffff880`0705d144 : 00000000`00000116 fffffa80`0c340010 fffff880`070fcb78 00000000`00000000 : nt!KeBugCheckEx
fffff880`0b7ef890 fffff880`0705ce4e : fffff880`070fcb78 fffffa80`0c340010 fffffa80`0bf0aab0 fffffa80`0beee010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0b7ef8d0 fffff880`0718bfbf : fffffa80`0c340010 00000000`00000000 fffffa80`0bf0aab0 fffffa80`0beee010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0b7ef900 fffff880`071b5d09 : 00000000`ffffffff 00000000`00000e6d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0b7ef9e0 fffff880`071b444f : 00000000`00000102 00000000`00000008 00000000`00000e6d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0b7efa10 fffff880`071872e6 : ffffffff`ff676980 fffffa80`0beee010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0b7efab0 fffff880`071b400e : 00000000`00000000 fffffa80`0bef6d50 00000000`00000080 fffffa80`0beee010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0b7efbc0 fffff800`03577b8a : 00000000`fffffc32 fffffa80`0bf0d060 fffffa80`073069e0 fffffa80`0bf0d060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0b7efc00 fffff800`032ca8e6 : fffff880`03365180 fffffa80`0bf0d060 fffff880`0336ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0b7efc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7b78
fffff880`070fcb78 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7b78

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e4c6c36

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`070f5000 fffff880`07146000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Aug 18 07:04:46 2011 (4E4C6C36)
    CheckSum:         0005396D
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

manolet · 12 Apr 2015

Hi, Ive downloaded these and said that the install package is corrupt and cannot continue. Ive downloaded from HP. HPs drivers are installed. BSOD is gone, but my drivers still in standard VGA and the Catalyst is gone. Its very frustrating at this point as I cant work on regular graphics.

Thank you very much!

Arc · 12 Apr 2015

HP usually has old drivers listed. What is the driver version that you got from them?

If the download came corrupted, better to have another try to download it.

If any driver version cannot bring the regular graphics back, better to attempt to replace the graphics chip (or the computer itself, if it is within warranty).