BSOD whenever a usb device gets plugged -flash drives, external drives

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  1. Posts : 7
    Win 7 home Premium
       #1

    BSOD whenever a usb device gets plugged -flash drives, external drives


    BSOD whenever a usb device gets plugged -flash drives, external drives

    - Thanks for having this forum
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    ******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8000348bda9, fffff880039bcd58, fffff880039bc5b0}
    
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : disk.sys ( disk! ?? ::FNODOBFM::`string'+70f )
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm snapman
    start             end                 module name
    fffff880`01e00000 fffff880`01e46000   snapman  T (no symbols)           
        Loaded symbol image file: snapman.sys
        Image path: snapman.sys
        Image name: snapman.sys
        Timestamp:        Wed Mar 09 23:52:38 2011 (4D777F1E)
        CheckSum:         0004F614
        ImageSize:        00046000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Ensure Windows is updated, then reboot and update your Acronis installation:
    Backup software for data backup and disaster recovery in Windows and Linux - Acronis
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  3. Posts : 7
    Win 7 home Premium
    Thread Starter
       #3

    I removed Acronis software....and its still crashed when tested with flashdrive that does not crash on older computer.....so I downloaded installed the trial version of Acronis software and it still crashed ..... pls find the newer zip file for your review. I figure you might be wanted updated files. =)
    Last edited by lawranceomega; 13 Apr 2015 at 12:44. Reason: better verbage
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  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    The new .zip file doesn't have any .dmp files......

    The only thing I see in your eventlog is this....

    Code:
    Event[59081]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2015-04-13T10:09:10.229
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Larry-PC
      Description: 
    The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_CLIKFREE&PROD_BACKUP_DRIVE&REV_0.11#201101070304133A&1#
    Remove that USB drive from the system, and then do this:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
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  5. Posts : 7
    Win 7 home Premium
    Thread Starter
       #5

    running test today
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  6. Posts : 7
    Win 7 home Premium
    Thread Starter
       #6

    Ok ran driver verifier. Crashed right away lol. Please find the new zip file of logs for your review.
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Unfortunately a .dmp file wasn't able to be generated....do you recall the bugcheck code that was displayed?
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  8. Posts : 7
    Win 7 home Premium
    Thread Starter
       #8

    Made system crash 4 times...no bsod mini dump files are being created. What could be cause the dump log not to generate or is some program deleting the files on start up.

    I have disable ccleaner from monitoring and also unchecked mini dumps and event logs. I have also uninstalled Glary from pc in-case it was erasing the logs. Still cant get bsod logs.

    Anyhow here is the new zip file
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  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    If you note the bug check code, it may give a clue.
      My Computer


  10. Posts : 7
    Win 7 home Premium
    Thread Starter
       #10

    Found BugCheckCode in event viewer: 268435582

    Here is technical information from blue screen

    *** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80003497929, oxFFFFF88003B996C8 , 0xFFFFF88003B98F20)
    Last edited by lawranceomega; 20 Apr 2015 at 13:31. Reason: Added information
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