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Windows 7: BSOD after installing Adobe Pro DC

12 Apr 2015   #1

Windows 7 Home Premium
BSOD after installing Adobe Pro DC

The last thing I did on my laptop was installing Adobe Pro DC, and scanned a document. I was about to shut my laptop down for the day, when I got the BSOD.

I saw a line on the BSOD that said BAD_POOL_HEADER.

Now, when I try to boot, I get the BSOD every time. Thankfully, I was able to get into safe mode, and find the dump file. I've attached it to this message.

The laptop is a Gateway NV57H
OS: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
System Type: x64-based PC
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date: Gateway V1.11, 5/24/2011
SMBIOS Version: 2.7

Any idea what is wrong? Thanks guys

My System SpecsSystem Spec
13 Apr 2015   #2
Microsoft MVP

Windows 7 Ult. x64

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec

 BSOD after installing Adobe Pro DC

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