BSOD While playing games. Thanks for anyone.

flyingferret · 13 Apr 2015

I have run whocrashed a few times and get the following.

On Mon 13/04/2015 16:11:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041315-6910-01.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8800F5DC620)
Bugcheck code: 0x50 (0xFFFFF8A07F89A018, 0x0, 0xFFFFF8800F5DC620, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA

On Mon 13/04/2015 16:11:48 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x17C620)
Bugcheck code: 0x50 (0xFFFFF8A07F89A018, 0x0, 0xFFFFF8800F5DC620, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA

On Mon 13/04/2015 08:44:25 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041315-6708-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF880053CC707)
Bugcheck code: 0x50 (0xFFFFF8A020DDCF08, 0x0, 0xFFFFF880053CC707, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sat 04/04/2015 13:37:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-6302-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0xD1 (0xFFFFF8807B0B87AD, 0x2, 0x8, 0xFFFFF8807B0B87AD)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

To everyone here that helps us BSOD 'ers I say thank you, you do a great service.

And here is my DM log Files.

Boozad · 13 Apr 2015

Welcome to 7F. I'll take a look at your logs and see if we can get you back up and running.

One

ATI DRIVER

You ATI driver has indeed been flagged. Download the latest revision for your card from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the downloaded driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Code:

fffff880`0f1c01b8  fffff880`050ee808Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xd808

3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f460000 fffff880`106e4000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Two

INTEL USB 3.0 XHCI DRIVER

Your Intel USB 3.0 extensible Host Controller driver has been flagged, again it could probably do with updating. Check here for an updated version.

Code:

*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : iusb3xhc.sys ( iusb3xhc+17789 )

Followup: MachineOwner
---------

0: kd> lmvm iusb3xhc
start             end                 module name
fffff880`050a1000 fffff880`05166000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Wed Feb 12 11:04:33 2014 (52FB5541)
    CheckSum:         000C82CE
    ImageSize:        000C5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Three

NORTON 360

Norton 360 is causing problems.

Code:

BugCheck 50, {fffffa900c6d53b0, 0, fffff800031c1a5e, 5}

*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys

Uninstall Norton 360 and install MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing Malwarebytes.

Four

ASUS USB FILTER DRIVER

Your ASUS USB Hub Filter driver has been flagged. It looks like it needs updating, check here for an updated version.

Code:

*** WARNING: Unable to verify timestamp for ASUSFILTER.sys
*** ERROR: Module load completed but symbols could not be loaded for ASUSFILTER.sys
Probably caused by : ASUSFILTER.sys ( ASUSFILTER+22cf )

Followup: MachineOwner
---------

1: kd> lmvm ASUSFILTER
start             end                 module name
fffff880`0487c000 fffff880`0488a000   ASUSFILTER T (no symbols)           
    Loaded symbol image file: ASUSFILTER.sys
    Image path: \SystemRoot\SysWow64\drivers\ASUSFILTER.sys
    Image name: ASUSFILTER.sys
    Timestamp:        Tue Sep 20 16:46:33 2011 (4E78B559)
    CheckSum:         0000DE95
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

flyingferret · 13 Apr 2015

Thank you for the quick reply, I will try all steps one by one (Leaving maybe a day between to monitor the number of crashes) to see which solves it. As for Norton though, i really hope this isn't the cause as I have used it for years.

Thanks again.

Boozad · 13 Apr 2015

The only AV we as a team have never seen cause a BSOD is MSE, all others at some point have caused BSODs. Some more often than others.

flyingferret · 13 Apr 2015

Thank you, I now have a strange problem, followed the first step but now my monitor plugged into the Display port only show black and white.

I have tried one of my other monitors and that still stays black and white.
(Solve saturation was set as zero, strange)

Boozad · 13 Apr 2015

Which driver did you install?

flyingferret · 13 Apr 2015

Amd driver 14.501.1003.0000
HDMI Audio Driver 7.12.0.7719
AMD Accelerated Video Transcriber 13.30.100.41120

And CCC 2014.1120.223.38423

Boozad · 13 Apr 2015

Try rolling back to an earlier driver, I've got to admit I've never seen that before.

flyingferret · 14 Apr 2015

the colour problem was solved but it did mean having to install CCC.