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Windows 7: Freeze on right click or browser close

08 Nov 2009   #11
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Alright, let us know how it goes.

~Lordbob


My System SpecsSystem Spec
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08 Nov 2009   #12
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by gunnarjs View Post
At times my Win7 Ultimate 64 bit version will freeze when I right click the desktop or when closing a browser.

I don't even get the "Exlorer.exe has quit responding" error, it just freezes and does nothing. I performed 3 clean installs and had the same problem every time. I'm running fewer programs than I had installed with the RC and I never had this problem with the RC.
What is doing the freezing - "Internet Explorer" (iexplore.exe) or "Windows Explorer" (explorer.exe)?

If it's the former, try going through the following tutorial to deactivate some of the add-ons and hence hopefully restore normal IE functionality:

Internet Explorer - Reset

If it's Windows Explorer, you might want to collect a memory dump of the hung process as per the following procedure:

https://www.sevenforums.com/crash-loc...g-process.html

Analysis of the dump would probably reveal the cause of the hang.
My System SpecsSystem Spec
08 Nov 2009   #13
gunnarjs

Win7 Ultimate 64
 
 

It was explorer, not IE, although sometimes it would occasionally happen while using it. I believe I've found the problem in my case, and it was Kaspersky. I uninstalled it, and installed AVG Free edition, and have gone about 14 hours without issue. My longest span without a problem with Kaspersky was about 15 minutes.

Although I'm happy that my Windows seems to be running smoothly now, I've very infuriated by the fact that I can't use Kaspersky. I still have 140 days left on my subscription, and find it wholly unacceptable that it doesn't seem to be compatible with Windows 7 64. I do have a little consolation in that I have Kaspersky running on two other computers, but selfishly the one I care about the most is my personal computer.
My System SpecsSystem Spec
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08 Nov 2009   #14
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by gunnarjs View Post
...

Although I'm happy that my Windows seems to be running smoothly now, I've very infuriated by the fact that I can't use Kaspersky. I still have 140 days left on my subscription, and find it wholly unacceptable that it doesn't seem to be compatible with Windows 7 64. I do have a little consolation in that I have Kaspersky running on two other computers, but selfishly the one I care about the most is my personal computer.
Did they (Mr. Kaspersky & Co.) market the product as being Win7 compatible? If so, have you tried asking them for support?
My System SpecsSystem Spec
08 Nov 2009   #15
gunnarjs

Win7 Ultimate 64
 
 

Quote   Quote: Originally Posted by H2SO4 View Post
Did they (Mr. Kaspersky & Co.) market the product as being Win7 compatible? If so, have you tried asking them for support?
Yes, and yes. Their live chat is unavailable for the weekend, but I sent e-mail and am awaiting reply.
My System SpecsSystem Spec
Reply

 Freeze on right click or browser close




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