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Windows 7: BSOD at welcome screen before entering password WIN7

14 Apr 2015   #1
rokaslem

Windows 7 Professional N, 64-bit
 
 
BSOD at welcome screen before entering password WIN7

Hello,

I have a blue screen issue whenever I start my computer. It gets to the welcome screen and before I even enter the password, it goes to blue screen everytime I try. SafeMode works fine. It`s an ASUS K53SD laptop and I`m running Windows 7 Professional N 64-bit. Is anyone aware of this issue, and can please tell me what causes this? I don't want to re-install Windows before trying to solve this issue.

If you require any more information, let me know, but I attached the zip file required.

Thank you


My System SpecsSystem Spec
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14 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi.

Disable Bluetooth in Device Manager.

Report us for any further BSOD after doing it.

Enable it only when you use it, and then disable it back.
________________________________________________
Code:
......
*** WARNING: Unable to verify timestamp for AMPPAL.sys
*** ERROR: Module load completed but symbols could not be loaded for AMPPAL.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005618a83, fffff88003184f58, fffff880031847b0}

Probably caused by : AMPPAL.sys ( AMPPAL+18a83 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Apr 2015   #3
rokaslem

Windows 7 Professional N, 64-bit
 
 

Thanks alot, Arc! You saved my day. I appreciate your quick response and the support.

EDIT: for everyone else having a similar issue, when the blue screen shows AMPPAL.sys error, I highly recommend arc's solution above.
My System SpecsSystem Spec
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15 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome. Are you having any more BSODs after disabling bluetooth?
My System SpecsSystem Spec
15 Apr 2015   #5
rokaslem

Windows 7 Professional N, 64-bit
 
 

No more BSODs, everything works fine :)
My System SpecsSystem Spec
15 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Fine! Let us know for any further issue.
My System SpecsSystem Spec
Reply

 BSOD at welcome screen before entering password WIN7




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