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Windows 7: BSOD when playing games and During Online Diagnostic

18 Apr 2015   #1

Windows 7 Home Premium 64-bit
BSOD when playing games and During Online Diagnostic


I recently reinstalled windows after some serious slowdown issues, and aside from some irregular fan noises everything seemed to be going smoothly. But on thursday, while playing a game (Men of War: Assault Squad 2 specifically) the screen went black, the sound cut off after a short buzz and the computer would repeatedly issue a string of six beeps. When I restarted I got a message saying "Windows has recovered from an unexpected shutdown". I don't remember everything the message said, but I noticed that the BCCode was "116", which I remember reading has something to do with the Graphics Card (An NVIDIA GTX 460).

The same thing happened again the next day, while playing the same game.

My Computer has also been making an intermittent "revving" noise almost nonstop.

Today I tried running a Dell Online Diagnostic. While it was scanning the graphics card it crashed with a BSOD, reinforcing my suspicion that this is some issue with the graphics card. When I restarted I again recieved another report of an Unexpected shutdown message, this time I copied the problem details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC500821F8
BCP3: 000000007E432880
BCP4: FFFFF8A01043F010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

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I have had a similar problem with my Computer before, and I seemed to solve it by brushing dust and fluff off the outside of my Computer. This time I'm thinking of opening my computer and taking fluff out from inside, but I'm not sure this will help, and I have never done anything like that before, so I came to ask for some advice before trying anything else.

Attached is the System Infomation File I was Instructed to make before posting, I do hope it can be of use.

Thank you.

My System SpecsSystem Spec
18 Apr 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Welcome to 7F. All three of the dumps in your logs (2 0x116 and 1 0x7A) are blaming your GPU.
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7aca08 )
The first course of action I'd recommend is reinstalling the latest drivers for your card by following NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Can you post your GPU temperatures at idle and under load. Also can you look in BIOS and post your 3.3V, 5V and 12V values.
My System SpecsSystem Spec
18 Apr 2015   #3

Windows 7 Home Premium 64-bit

Thank you for your quick reply.

When having almost no programs open my GPU temparature hovers at around 46 or 47 C. After playing a minute or two of Men of War it rose rapidly to around 83 to 84 C, and seemed to be slowly ticking up before I turned it off.

I'm afraid I could not find any of the voltage settings you asked for in my BIOS, they simply didn't seem to be there.

I'll look into reinstalling the drivers.
My System SpecsSystem Spec

18 Apr 2015   #4

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

The GPU sounds as if it's suffering from overheating, 47C is pretty high for an idle temperature. Power down the PC, remove the side panel and check the fan/s on the GPU for dust build up. If there is any, clean the fan out with a soft brush and/or can of compressed air. Remove the GPU if needs be to give it a thorough clean out.
My System SpecsSystem Spec

 BSOD when playing games and During Online Diagnostic

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