Windows recovered from an unexpected shutdown, Bluescreen


  1. Posts : 3
    Windows 7 Professional 64-bit
       #1

    Windows recovered from an unexpected shutdown, Bluescreen


    Anyone out there able to help me with this issue:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF880130CD2EC
    BCP3: FFFFF88008211950
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\041915-75566-01.dmp
    C:\Users\jkfulton\AppData\Local\Temp\WER-167123-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Any help would be greatly appreciated!!!!

    Thanks!
    Last edited by logan24292; 19 Apr 2015 at 09:22. Reason: Title correction
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Click on button below ....

    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 3
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    Here is the Zipfile, you requested Arc. Thank you for taking the time to help me on this Sunday morning.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Hi logan24292.

    Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

    Report us for any further BSOD.
    ____________________________________________
    Code:
    BugCheck 3B, {c0000005, fffff880130cd2ec, fffff88008211950, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+b12ec )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880130cd2ec, Address of the instruction which caused the bugcheck
    Arg3: fffff88008211950, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+b12ec
    fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx]
    
    CONTEXT:  fffff88008211950 -- (.cxr 0xfffff88008211950;r)
    rax=fffff88013248620 rbx=0000000000000000 rcx=fffffa800c29e028
    rdx=0000000000000000 rsi=fffff8800821294c rdi=fffff88013247ff0
    rip=fffff880130cd2ec rsp=fffff88008212330 rbp=fffff88008212461
     r8=000000001b90d6f1  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800d824380 r13=0000000000000051
    r14=0000000000000000 r15=fffffa800b5ae040
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0xb12ec:
    fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Last set context:
    rax=fffff88013248620 rbx=0000000000000000 rcx=fffffa800c29e028
    rdx=0000000000000000 rsi=fffff8800821294c rdi=fffff88013247ff0
    rip=fffff880130cd2ec rsp=fffff88008212330 rbp=fffff88008212461
     r8=000000001b90d6f1  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800d824380 r13=0000000000000051
    r14=0000000000000000 r15=fffffa800b5ae040
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0xb12ec:
    fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880130cd2ec
    
    STACK_TEXT:  
    fffff880`08212330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec
    
    
    FOLLOWUP_IP: 
    atikmdag+b12ec
    fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+b12ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe
    
    STACK_COMMAND:  .cxr 0xfffff88008211950 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
    
    FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff880`1301c000 fffff880`13fc5000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu May 29 20:28:06 2014 (53874AFE)
        CheckSum:         00F426EB
        ImageSize:        00FA9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 3
    Windows 7 Professional 64-bit
    Thread Starter
       #5

    Thank you, I've done both and we'll see how it goes from here. I'll post first of next if all is good, otherwise I'll post something by Tuesday.

      My Computer


 

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