BSOD when playing Diablo 3


  1. Trapinator
    Posts : 2
    Windows 7 Home Premium 64bit
       New #1

    BSOD when playing Diablo 3


    Ok so my motherboard was causing me trouble so I changed it. Due to this, I had to do a fresh install of windows 7. I installed all my drivers from the motherboard ( LAN\Chipset\USB 3.0\Audio) and the driver for my graphic card R9 270X. I was playing Diablo yesterday and the game crashed, not responding. I closed it and when I opened it got into a game. The game simply froze and I got a BSOD. I ran WhoCrashed and well, I checked for their solutions online. Someone said to uninstall CCC ( catalyst control center ) which I did but today, I got another crash playing D3 again. Note that I freshly installed windows so it's my only game. I have like my antivirus, chrome , diablo and that's about it. Well, here's the WhoCrashed report:


    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Wed 4/22/2015 8:07:30 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\042215-42494-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
    Bugcheck code: 0x116 (0xFFFFFA80103AC4E0, 0xFFFFF88003CF4848, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



    On Tue 4/21/2015 11:59:01 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\042115-41277-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
    Bugcheck code: 0x116 (0xFFFFFA80101484E0, 0xFFFFF8800410D848, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

    __________________________________________________

    Here is my zip file from dm log collector ( will link it to the post)
      My Computer
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  3. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #2

    Welcome to 7F. I've taken a look at your dumps and both of them are 0x116 VIDEO_TDR_ERROR (Timeout Detection Recovery), this indicates a problem with your GPU whether it be drivers, heat, power to the card or just a bad card.

    The first thing to try would be to try a clean install of the driver. Download the driver linked below (Omega 14.12) and save it to your desktop or other convenient location. Then run DDU to remove all traces of your current driver installation. Reboot and install the downloaded driver.

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80101484e0, fffff8800410d848, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

6: kd> lmvm atikmpag
start             end                 module name
fffff880`04102000 fffff880`04198000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 02:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Test the system and report back.
      My Computer
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  4. Trapinator
    Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    So far so good, I've been able to play for the past hour without a crash, will report back if the problem occurs again! thanks for the help!
      My Computer
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  6. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #4

    You're welcome, keep us posted. :)
      My Computer
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