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Windows 7: BSOD caused by driver (ntoskrnl.exe) /adress (ntoskrnl.exe+72a40)

22 Apr 2015   #11
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

What you've put in post #7 is a bunch of text and a log file that I'm apparently supposed to magic into a dump file. If what you had posted was sufficient I wouldn't be asking you to do it again. I've given you detailed instructions on what to do, please follow them.


My System SpecsSystem Spec
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22 Apr 2015   #12
winkawak

windows 7 pro 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
What you've put in post #7 is a bunch of text and a log file that I'm apparently supposed to magic into a dump file. If what you had posted was sufficient I wouldn't be asking you to do it again. I've given you detailed instructions on what to do, please follow them.
That attached file it is dmp file, uploading does not support dmp file so i changed it to .log but you can change it back to .dmp just change the extension. Im sorry youre very rude from the begining to the end, for someone whos helping out others you also have no patience. Im new to this and I have try provide all the info that i got from bsod, instead of explaining things to me you decide to talk down on me every step through the way.
My System SpecsSystem Spec
22 Apr 2015   #13
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I've told you exactly what to do and you've ignored it. I'm done.
My System SpecsSystem Spec
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22 Apr 2015   #14
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Run the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions. It will create a Zip folder on your Desktop. Don't open it, just upload it with your next post.

Also, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
22 Apr 2015   #15
winkawak

windows 7 pro 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
I've told you exactly what to do and you've ignored it. I'm done.
How and when did i ignored you ? Im done with you.
Quote   Quote: Originally Posted by essenbe View Post
Run the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions. It will create a Zip folder on your Desktop. Don't open it, just upload it with your next post.

Also, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scan now. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
Will report back shortly tonight or tomorrow, need to use my computer to study tonight.
My System SpecsSystem Spec
22 Apr 2015   #16
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

The dump file lists

Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007709dc4a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88008167b60, 0
Debugging Details:
------------------
PROCESS_NAME:  vsserv.exe

That is your Bit Defender Anti Virus.
My System SpecsSystem Spec
22 Apr 2015   #17
winkawak

windows 7 pro 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
The dump file lists

Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007709dc4a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88008167b60, 0
Debugging Details:
------------------
PROCESS_NAME:  vsserv.exe
That is your Bit Defender Anti Virus.
My bsod is caused by my anti virus?
i thought ntoskrnl.exe was ram or hdd related?
My System SpecsSystem Spec
22 Apr 2015   #18
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

A BSOD is never caused by ntoskrnl unless it has been corrupted or altered. ntoskrnl.exe is the Kernel of the Windows operating system.
My System SpecsSystem Spec
22 Apr 2015   #19
winkawak

windows 7 pro 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
A BSOD is never caused by ntoskrnl unless it has been corrupted or altered. ntoskrnl.exe is the Kernel of the Windows operating system.
What can i do to prevent bitdefender from bsod my pc again?
why does bsod report say ntoskrnl.exe driver?
btw can you teach how you find the culprit of bsod?
My System SpecsSystem Spec
22 Apr 2015   #20
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Upload the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions

You can't debug with Blue Screen View. It can't do it. You need to have the right software and a lot of knowledge of Hardware, Operating systems, Drivers, software and how they all interact with each other.

This was for first BSOD. Just wait and see if you get any more is what I would do.
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 BSOD caused by driver (ntoskrnl.exe) /adress (ntoskrnl.exe+72a40)




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