BSOD caused by driver (ntoskrnl.exe) /adress (ntoskrnl.exe+72a40)

winkawak · 22 Apr 2015

Got my first blue screen of death tonight, had 2 firefox opened one watching youtube video another browsing internet. After bsod it restarted i login but just black screen with cursor, ctrl alt delete worked so i shut my computer down. Boot up normally after, check my minidump file, bsod cause by ntoskrnl.exe. Did little search on google find has to do with ram and hard drive.

Downloaded wd data life guard diagnostic for my mechanic drive which is healthy but my ssd on shows failed end to end error rate(value/threshold/worst is all 0) in SMART statue. Im not sure if i can trust this wd diagnostic on my crucial ssd, there are alot of unknown in SMART statue too. Theres no ssd diagnotic for crucial, there is a firmware not sure if it helps. So i downloaded and ran crystaldiskinfo on my ssd, health statues says good, it doesnt say end to end error rate like wd. Instead same ID B4 line says "unused reserve nand blocks" instead. Is my ssd good? i havent ran a test on my ram yet.
This is almost 3 month old build
Asrock x99x killer
i7 5820k
gtx 970
850w
crucial 2x4gb
crucial 256gb ssd
wd blue 1tb

Heres info of bsod with bluescreenview
Bug Check String- IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code - 0x0000004a
Parameter 1- 00000000`7709dc4a
Parameter 2- 00000000`00000002
Parameter 3- 00000000`00000000
Parameter 4- fffff880`08167b60
Caused By Driver- ntoskrnl.exe
Caused By Address- ntoskrnl.exe+72a40
File Description- NT Kernel & System

Boozad · 22 Apr 2015

Blue Screen of Death (BSOD) Posting Instructions

winkawak · 22 Apr 2015

Sry, here it is.

winkawak · 22 Apr 2015

bump, plz help

Boozad · 22 Apr 2015

Right, firstly you can't be bothered to read the instructions emblazoned across the top of the forum to post your issue correctly. Secondly, I had been at work for four hours when you posted your dumps so obviously I couldn't look at them, I still hadn't finished work when you bumped your thread.
There are plenty of people needing help who have the patience to wait for the free help offered here. If you don't have the patience to wait then I won't have the patience to help you.

With that said, there are no dump files in your logs to analyse.

Open Advanced System Settings
Click on Settings in Startup & Recovery
Make sure both boxes indicated below are checked
In the dropdown box ensure you're set to record Small Memory Dumps

winkawak · 22 Apr 2015

winkawak said:

Sry, here it is.

==================================================
Dump File : 042215-9297-01.dmp
Crash Time : 4/22/2015 2:43:36 AM
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`7709dc4a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`08167b60
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72a40
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+72a40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Users\Jiakai\Desktop\042215-9297-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 358,568
Dump File Time : 4/22/2015 2:44:14 AM
==================================================

I also attached the dump file .log since it wont let me upload in .dmp. You have to change it to .dmp.

Boozad · 22 Apr 2015

What am I meant do with that?

winkawak · 22 Apr 2015

Im new to this, you say you wanted the dump file i attached it the post above.

Boozad · 22 Apr 2015

That's not a dump file. I've shown you in post #5 how to set your computer up to record dump files. When you get a new BSOD, run the DM Log Collector Tool as explained in Blue Screen of Death (BSOD) Posting Instructions and upload the new logs.

winkawak · 22 Apr 2015

Boozad said:

That's not a dump file. I've shown you in post #5 how to set your computer up to record dump files. When you get a new BSOD, run the DM Log Collector Tool as explained Blue Screen of Death (BSOD) Posting Instructions and upload the new logs.

So attached file in post #7 is not dump? I changed it to .log so i can upload but you have to change it to.dmp when you download it. I havent had a new bsod yet, is the logs and dmp file not enough?