Whea_uncorrectable_error (124)

adymax · 23 Apr 2015

I have a user who got BSOD few times. His dump file alalyze as below, what's the problem?

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\xxxxx\Desktop\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`0341e000 PsLoadedModuleList = 0xfffff800`03663e90
Debug session time: Tue Apr 21 10:57:03.706 2015 (UTC - 5:00)
System Uptime: 5 days 20:19:51.003
Loading Kernel Symbols
...............................................................
................................................................
................................................................
Loading User Symbols
Loading unloaded module list
..................................................
The context is partially valid. Only x86 user-mode context is available.
The wow64exts extension must be loaded to access 32-bit state.
.load wow64exts will do this if you haven't loaded it already.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8006b7e028, f2000000, 40402}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
16.2: kd:x86> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006b7e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000040402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 0x0

STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae
FAILURE_ID_HASH: {addebe90-d04a-b9c9-a39c-2531fe75dd4e}
Followup: MachineOwner
---------

essenbe · 23 Apr 2015

Please upload the BSOD Posting Instructions Blue Screen of Death (BSOD) Posting Instructions. Upload the files here, this will tell you how. Screenshots and Files - Upload and Post in Seven Forums

Also, we need the system specs in as much detail as possible. This will help.

Please fill out your System Specs

Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs