need help analyzing dmp files


  1. Posts : 5
    windows 8.1
       #1

    need help analyzing dmp files


    Hello, a friend of mine sent me these dump files - can I get an analysis from someone? Thanks so much.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Remote assistance is not very effective with a mediate. Information and instructions may get derailed in that case.

    CRASH DUMP ANALYSIS: (all the three are identical).
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800ec79028, bf800000, 200401}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800ec79028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  thermald.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`0376db58 fffff800`039ffa3b : 00000000`00000124 00000000`00000000 fffffa80`0ec79028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`0376db60 fffff800`03592713 : 00000000`00000001 fffffa80`0ec70ea0 00000000`00000000 fffffa80`0ec70ef0 : hal!HalBugCheckSystem+0x1e3
    fffff880`0376dba0 fffff800`039ff700 : 00000000`00000728 fffffa80`0ec70ea0 fffff880`0376df30 fffff880`0376df00 : nt!WheaReportHwError+0x263
    fffff880`0376dc00 fffff800`039ff052 : fffffa80`0ec70ea0 fffff880`0376df30 fffffa80`0ec70ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0376dd50 fffff800`039fef0d : 00000000`00000008 00000000`00000001 fffff880`0376dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0376dd90 fffff800`039f2e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0376ddc0 fffff800`034797ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0376ddf0 fffff800`03479613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0376df30 fffff800`03471b08 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0dae6638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae
    
    FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}
    
    Followup: MachineOwner
    ---------
    You have asked for analysis, not for any suggestion.
    But I will suggest the same thing that I suggested to icarus505 here to uninstall Gigabyte bloats.
      My Computer


  3. Posts : 5
    windows 8.1
    Thread Starter
       #3

    Great, thank you!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Welcome. Let us know how it goes.
      My Computer


  5. Posts : 5
    windows 8.1
    Thread Starter
       #5

    That seems to have fixed the problem - thanks so much!
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Welcome. Let us know for any further BSOD.
      My Computer


 

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