New
#1
Random BSOD and jerky mouse movements
I am getting a BSOD about weekly and at random times. Mouse movements are often jerky and sometime precede a crash.
Report attached.
Random BSOD and jerky mouse movements
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New #2
There are no dumps in your logs to analyse.
- Open Advanced System Settings
- Click on Settings in Startup & Recovery
- Make sure both boxes indicated below are checked
- In the dropdown box ensure you're set to record Small Memory Dumps
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New #3
I have a memory dump checked but not the restart--I thought you shouldn't do that do you can analyze the error message?
Anyway I can't find a dump file despite the fact that the system crashed today. I looked in windows and minidump and nothing was there. Is there another place?
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New #4
Follow these steps:
1. Configure Windows to create minidumps:
Dump Files - Configure Windows to Create on BSOD
2. Set the paging file on C: to be the same size as the physically installed RAM:
Virtual Memory Paging File - Change
3. Set the Windows Error Reporting service to MANUAL:
Services - Start or Disable
4. Test to see that dump files are created:
- Open Windows Task Manager
- Navigate to the Processes tab
- Right-click on explorer.exe, and click Create Dump File
- Note the location of the saved file
- Check that location and confirm that explorer.dmp exists
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New #5
Okay--now I have a dump file because the system just crashed. I don't see a valid file extension for attaching a dmp file
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New #6
Here is the most recent report but I still don't see a dump file in there even though the system is set to capture one
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