BSOD while playing any source engine games

shotgunthoughts · 24 Apr 2015

Like the title implies, I can only play a source game for about 20-30 minutes, and then a blue screen out of the blue(lol). I know its the nvlddmkm.sys error, this I have confirmed. But i re installed windows 7, re-installed the graphics drivers. And just to make sure it wasn't the video card itself i installed new nonconductive coolant (arctic silver) and ran the furmark benchmark stress test (my card reached about 80C and sat there for 5-ish minutes before I closed out, but did not blue screen during the process). It does not do this with any other game, just CS:GO and TF2. I'll also be attaching the dump logs I created using the dm log collector tool.

shotgunthoughts · 27 Apr 2015

please? I kind of need to fix this issue before the start of the comp TF2 season.

essenbe · 27 Apr 2015

Every dump file I checked is the same error.

Code:

BugCheck 116, {fffffa80101bb010, fffff8800506aa08, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7aca08 )

Your video drivers are crashing and not recovering in the allotted time. If you have switchable graphics, that can be an issue.
Reinstall your video drivers using the Manufacturer's drivers and see if that helps. Be sure to clean out the older drivers before installing.

Make sure all of your Windows Updates are installed and that you have the latest Direct X installed. You can find the lates version here, How to install the latest version of DirectX

Also please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

shotgunthoughts · 27 Apr 2015

thanks for the response. I cleared out the old Nvidia drivers and reinstalled them, im running the sfc /scannow command and we shall see what that turns up. I will also install the latest version of directX, and keep you posted.

Quick edit: I also made sure that windows is updated.

essenbe · 27 Apr 2015

Good, lets see what happens after all of that.

shotgunthoughts · 27 Apr 2015

ok so I ran the sfc command, all good on that front, i reinstalled the graphics drivers, made sure directX was up to date, made sure windows was up to date, and I just tried to play TF2 again, and blue screened within five minutes. I can upload the dump files again but I have a feeling they are the same as before. Is there any other way besides fur mark I can test out my graphics card to see if its the card itself, i'm afraid I dont have another mobile graphics card to test it out with atm.

essenbe · 27 Apr 2015

Try Ungine Heaven 4.0. It's a lot more interesting than Furmark, but watch the temps. Download Unigine 'Heaven' DX11 Benchmark 4.0 | techPowerUp

shotgunthoughts · 28 Apr 2015

alright I benchmarked my card it got back up to 80 C again and I let it run for a few more minutes, and no blue screen. I'm at a total loss as to what it could be

essenbe · 28 Apr 2015

Are the games installed through Steam? If they are, you can verify the game files. Also, Please upload the BSOD Posting Instructions https://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html. Upload the files here, this will tell you how. https://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If You are overclocking anything, please set everything back to defaults.

essenbe · 28 Apr 2015

Here are some troubleshooting suggestions from Steam Support https://support.steampowered.com/kb_...AV-5361#launch

One of the solutions is to run it DX 8.1