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BSOD 0x3B at windows Welcome screen
I have:
Dell xps l702x ( laptop, 4 years old )
windows 7 home 64 bit
8gb memory
intel core i7-2720qm
EDIT: download link to the .zip log as attachment. tried link to mediafire but the ling got censored.
Note: Im from norway and my laptop language is norwegian so you will need google translate the norwegian parts if you cant understand what its supposed to be in english.
In the event log it starts to go wrong at 128. copy paste from event log at 128:
Event[128]:
Log Name: System
Source: USER32
Date: 2014-11-14T14:49:56.000
Event ID: 1074
Task: N/A
Level: Informasjon
Opcode: N/A
Keyword: Klassisk
User: S-1-5-21-2288362661-4193592301-1332770003-1002
User Name: PC\ PC
Computer: PC
Description:
Prosessen C:\Windows\system32\winlogon.exe (PC) har startet Slå av for datamaskinen PC på vegne av brukeren PC\PC av følgende årsak: Av den grunn er det ikke mulig å finne en tittel / reason: because of reason not possible to find title.
Årsakskode/reason code: 0x500ff
Avslutningstype/: Slå av / power off
Kommentar/comment:
I have not installed anything recently 2+ week, nor have I been running any special or heavy programs such as games, or any virus/mailware that I can find.
I were browsing on internet with chrome ( 5-8/9 tabs), turned my back on my laptop for 10 min and it was off. turned it on and i get bsod with the 0x3b error at the welcome screen. says Welcome and the loading wheel is running and suddenly stops and goes into the bsod.
I have browsed and tried many of the things suggested by people who have similar problems but so far nothing seem to be working for me.
I even found a hotfix for it on window's pages but apparently it doesnt work in safe mode, which im currently only able to access. so no clue if that helps or not.
I have also tried to update various hard drive software but with the exception of nivida graphic drive ( which I installed latest version, didnt help), it says I have latest software. I did a check: control panel, units/entities clicked on my laptop and click on each drive and made it search for updates that way - according to that I have the latest, thought I have my doubts.
Other people said use this or that program to help update drivers, fix issues and so on. however, those cost money to actually use 30+ usd each, which im not willing to pay as its no guarantee it will fix my problems and it will be money out of the window.
writing this currently at 2am so I wount check back here in the next 8-9h or so. for that reason dont expect a quick reply.
any and all help to resolve this issue is greatly appreciated.
Last edited by Black Wolf88; 09 May 2015 at 18:55. Reason: link to zip log on mediafire didnt work.