BSOD upon wake-up Cache_Manager and others

GinW · 09 Mar 2015

Hi,
Recently started getting BSOD on my desktop. Cache_Manager, NTFS File System,System Service Exception and others. It happens when we just let the computer go to sleep, overnight or during the day when not in use. Upon wake-up, the error is there.

Dell XPS 8300
Intel Core i7-2600 CPU @ 3.40
8 GB Ram
Windows 7 Professional x64

I have cleaned the dust bunnies, reseated the ram, ran memtest many times , updated what I could from the Dell site.
Attached is the file. Hope I did it right.

Thank you

Gator · 09 Mar 2015

Hey GinW, Welcome to Sevenforums!

Upon first glance, it appears you are getting BSODs from AVG and your broadcom (ethernet) driver

Code:

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x1326e

Try updating your driver and see if that helps.
Downloads | Broadcom

AVG BSOD

Code:

*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x19742

Try removing AVG and installing MSE
AVG | Download tools and utilities

Then try installing MSE for now because it plays nice with Windows and rarely causes BSOD (if you prefer something else you can download it again after we clear BSOD issue)
Microsoft Security Essentials - Microsoft Windows

Report back with the results.

GinW · 10 Mar 2015

AVG Gone. Security Essentials installed.
Found an update for Broadband card-hope it's the right one.

GinW · 19 Mar 2015

Back again. There have been no BSOD until this morning. The computer has been on and idle for about 24 hrs and woke to this

system_service_exception. It did not create a dump file.

It is a desktop that serves as the host on our home network. We added a laptop to the network and printed a page from another laptop over wi-fi to a connected printer. Could this have anything to do with this?

GinW · 21 Mar 2015

Hi
Again a BSOD upon return from overnight sleep. This time created a dump, Totally lost. Help please.

Gator · 21 Mar 2015

Hey Gin, Im evaluating the new dumps now.

So far they seem random which could mean a hardware problem but for now, I see two that are pointing to your ethernet and/or network related processes. For now, try updating your network drivers.

Downloads | Broadcom

GinW · 22 Mar 2015

I have the latest Broadcom drivers I could find. Verison 15.6.0.10

Gator · 22 Mar 2015

Hello again Gin, sorry for the delay.

You are receiving Bugcheck 24 among others. Bugcheck 24 generally comes from corrupt file system, bad cables connection or virus.

Several dumps points to AVG causing a BSOD.

Code:

*** WARNING: Unable to verify timestamp for avgtpx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
 avgtpx64+0xa660

Code:

*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x19742

Code:

*** WARNING: Unable to verify timestamp for avgtpx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtpx64.sys
 avgtpx64+0xa660

Remove AVG
AVG | Download tools and utilities

Install Microsoft Security Essentials. After we have a stable system again you can chose another antivirus if you want.
Microsoft Security Essentials - Microsoft Windows

Also, please remove Hotspot shield. Remove Spybot Search & Destroy and reset your hosts file.
Hosts File : Use in Windows 7 / Vista

Code:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000040000001130, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800314274a, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c2100
GetUlongFromAddress: unable to read from fffff800032c21c0
 0000040000001130 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
hssdrv6+574a
fffff880`0314274a 488baf30010000  mov     rbp,qword ptr [rdi+130h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  cmw_srv.exe

Also scan with Malwarebytes, Microsoft Security Essentials and Superantispyware to see if you have any viruses.

Malwarebytes Anti-Malware Free

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Post the scan results of these programs.

GinW · 22 Mar 2015

I have already removed AVG and am running MSE. (It apparently caused a problem in one of those dumps, too).
I will remove Spybot and Hot Shield. Don't understand the host file thing at all.
I will run Malwarebytes again and download the other malware checker.

No problem with the delay. I appreciate your help.

Gator · 22 Mar 2015

Follow this link below and make the file look like the picture below. Which basically means, delete all the other entries in that file so that it looks exactly like the picture

To be honest, you can delete everything in the file if you wish. Its for information purposes only.

Hosts File : Use in Windows 7 / Vista