BSOD should I be really worried?


  1. Posts : 4
    Windows 7 Home Basic 64bit
       #1

    BSOD should I be really worried?


    I was drawing on my tablet last night and all of a sudden my computer just went blue and shut off. That's never happened before but sometimes it has overheated but it doesn't turn blue.

    About a week ago my firefox start page kept taking me to a weird website so I bought Spy Hunter4. Turns out I had caught some kind of malware but I ran a scan and cleaned everything but that's the only thing I can think of that's changed in the recent past.

    I ran a scan after my laptop restarted anyway and it came up clean so I don't think it's a virus.

    I'm kind of freaking out because when I googled it everyone made it seem like the end of the world. I just want to know what I can do do make sure it doesn't happen again.
    I'm not good with computers but I followed all the instructions (the ones I understood) If there's anything else I need to do just tell me how and I'll try my best <3

    PS- Thought I'de mention that I had a couple of projects open on my drawing app and a couple of tabs on firefox (mostly social media ,YouTube and was I was also listening to music.) I've done all this before and have never had a problem. Don't know if that helps....

    Attachment 356969

    Attachment 356970
    Last edited by Sydrian; 21 Apr 2015 at 19:30.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hard to say much from 1 dump.

     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\KOOLKAT\Downloads\Compressed\USER-HP-Tue_04_21_2015_154834_33\042115-29655-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18798.amd64fre.win7sp1_gdr.150316-1654
    Machine Name:
    Kernel base = 0xfffff800`02c5d000 PsLoadedModuleList = 0xfffff800`02ea2890
    Debug session time: Tue Apr 21 13:06:15.561 2015 (UTC + 6:00)
    System Uptime: 4 days 7:15:07.137
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...............................................
    Loading User Symbols
    Loading unloaded module list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff80002cc67e0, fffff88002a29878, fffff88002a290d0}
    
    Probably caused by : ntkrnlmp.exe ( nt!PopFindPowerSettingConfiguration+37 )
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 Home Basic 64bit
    Thread Starter
       #3

    Thank you for the tutorial links.
    I followed the instructions for both,after I restarted I couldn't tell if I logged in quicker but before the log in screen came up my screen stayed black for quite a while...I also got this battery alert (601- I think) before that happened...sorry I'm not sure if that's relevant to this problem or not.
    The second scan thing said 'Windows Resource Protection did not find any integrity violations' which sounds like a good thing.

    I used my laptop for about an hour last night an it seemed okay but I didn't really do anything on it.
      My Computer


  4. Posts : 4
    Windows 7 Home Basic 64bit
    Thread Starter
       #4

    Sorry I forgot to ask am I supposed to do something with that blue box of code?
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    no, that is just the analysis ... for a quick reference.
      My Computer


  6. Posts : 4
    Windows 7 Home Basic 64bit
    Thread Starter
       #6

    I'm going to mark this as solved because its been a while and my laptop seems to be doing fine
    (here's to hoping it stays that way!)
    Thanks for the tips!
      My Computer


 

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