BSOD caused by ntoskrnl.exe, also random Chrome crashes ("Oh snap")

Peacecamper · 02 May 2015

Hello,

I've just returned from my holidays and my computer startet to behave rather weird. First things I noticed was random "oh snap"-errors in Google Chrome. I updated Flash Player, tried a new Chrome profile and even reinstalled Chrome but nothing helped.

Tonight I had the first bluescreen while running a backup to my NAS.
A few minutes ago I had a second BSOD, this time while scanning the computer for malware with Spybot Search & Destroy.
I checked the MiniDumps with BlueScreenView, which indicated that they were caused by ntoskrnl.exe.
I have no idea if the Chrome errors and the bluescreens are related or if this is just coincidence.

I didn't change any hardware or software lately, apart from windows and software updates.

My hardware:

i5 3570k
Gigabyte Z77X-U3DH
8 GB DDR3 Memory
ASUS GTX 670
Samsung 830 SSD 256 GB
WD Black 1 TB
WD Green 2 TB
Asus Xonar soundcard

Antivirus is Avast, which I have been using for years now.

My CPU is oced to 4 GHz, but worked stable like this for more than two years now and wasn't using its full boost at the time of the bluescreens.

If you need further information, please request it. Any help is much appreciated.

Thank you.

Regards,
Gerrit

Boozad · 02 May 2015

Welcome to 7F, let's see if we can get you back up and running.

ONE

ATHEROS NIC DRIVER

Your Atheros NIC driver has been flagged. It's pretty old and could do with updating, check here for an updated version.

Code:

fffff800`00b99270  fffff880`056503dcUnable to load image \SystemRoot\system32\DRIVERS\L1C62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for L1C62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C62x64.sys
 L1C62x64+0x73dc

0: kd> lmvm L1C62x64
start             end                 module name
fffff880`05649000 fffff880`0566b000   L1C62x64 T (no symbols)           
    Loaded symbol image file: L1C62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys
    Image name: L1C62x64.sys
    Timestamp:        Tue Jul 16 07:56:44 2013 (51E4EEAC)
    CheckSum:         0002912C
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

TWO

NVIDIA DRIVER

You've also received a 0x116 VIDEO_TDR_ERROR (Timeout Detection Recovery), this could be a problem with the driver for your GPU, power to the card, heat or a bad card amongst other things.
Let's start by replacing your driver. Download the latest driver for your card from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Code:

BugCheck 116, {fffffa8009996010, fffff88004990978, ffffffffc00000b5, a}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13e978 )

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04852000 fffff880`05264000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 18:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Peacecamper · 02 May 2015

Thanks for the quick reply.

The Atheros NIC driver I'm using is the newest there is for this network adapter. So I can't really do anything there.

I'm currently in the progress of reinstalling the NVIDIA drivers. Would be a "good" things, if the problem was caused by the GPU, since I want to buy a new one very soon.

Boozad · 02 May 2015

Can you give me the model number of your adaptor? Is it a PCI adaptor?

Peacecamper · 02 May 2015

Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20), driver is 2.1.0.21, date 16.07.2013
Its an onboard adapter.

I just had a strange error with the NVIDIA driver. When I wanted to extract the setup files to my Samsung 830 system drive, I got a 7Zip CRC error. I downloaded the driver once more from a different source, same problem. Extracting to my WD Green worked though. Maybe my SSD is broken?

Samsung Magician reports that it is in a good health state. Performance test also worked fine.

NVIDIA drivers are now updated by the way. I'll play some games tonight and will report back, if I encounter more problems.

Chrome keeps to annoy me with the "oh snap" errors, even when I had no NVIDIA driver installed. I now deactivated all extensions but Adblock Plus (which I just installed in exchange for Betafish Adblocker), maybe this helps.

Boozad · 02 May 2015

Hmmm, a CRC error when trying to extract to the SSD doesn't sound too good. Normally it would probably indicate a corrupt download but I doubt that's the case with a driver direct from nVidia (although not impossible) and especially if it's extracting to the Green. Which drive did you download the zip file to?

On another note, your Ethernet controller is integrated into your motherboard yes?

Peacecamper · 02 May 2015

The files where downloaded to my WD Green. I just tried it once more with the auto extractor, this time it worked from WD Green to SSD. Strange.

It is, I just edited that information to my previous post, but you where a little bit too fast there. :)

Boozad · 02 May 2015

Would you be averse to replacing Chrome with another browser for testing purposes?

Peacecamper · 02 May 2015

Boozad said:

Would you be averse to replacing Chrome with another browser for testing purposes?

Well, since I'm running several Android devices I would prefer to stick with Chrome. But I could try to run Firefox or something else parallel. However first I want to give it some more time, so far no errors in chrome with the deactivated addons.

Boozad · 02 May 2015

OK keep us posted with how the system performs with the nVidia driver updated.