Bsod - irql_gt_zero_at_system_service - random reboots


  1. Posts : 5
    Windows 7 Professional
       #1

    Bsod - irql_gt_zero_at_system_service - random reboots


    Hi,
    Hoping someone can help me with a random BSOD. My PC seems to randomly BSOD with no particular pattern or action that causes the BSOD. I have run MemTest86 overnight - 9 iterations with no errors found. I have attached a zip file with the requested information.

    Currently running Avast AV and Comodo FW

    Thanks in advance.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Code:
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AdAwareService_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_AdAwareService_nt!KiSystemServiceExit+245
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_raised_irql_fault_adawareservice_nt!kisystemserviceexit+245
    fffff880`05884978 fffff880`03ae9a9aUnable to load image \??\C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers\bdfwfpf.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bdfwfpf.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
    bdfwfpf+0xca9a
    Uninstall Lavasoft\Ad-Aware Antivirus. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Report us for any further BSOD.
      My Computer


  3. Posts : 5
    Windows 7 Professional
    Thread Starter
       #3

    Hi, Thanks for your reply - have un-installed Avast and followed your recommendation - installed MSE. So far so go, will report back in a week or so if successful.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    BadRobot65 said:
    Hi, Thanks for your reply - have un-installed Avast and followed your recommendation - installed MSE. So far so go, will report back in a week or so if successful.
    Avast??? I think I suggested something else! What you have actually done?? And, were you using multiple antivirus programs there?

    Arc said:
    Uninstall Lavasoft\Ad-Aware Antivirus.
    EDIT: Avast is present in your system specs only, but not in your system. So that cannot be uninstalled. I am really wondering what is going on there.The data you uploaded in the post #1 shows ....
      My Computer


  5. Posts : 5
    Windows 7 Professional
    Thread Starter
       #5

    Appologies - my bad - I meant Ad-Aware / Lavasoft (senior moment ... but not a senior which is even worse!!)

    Thanks
      My Computer


  6. Posts : 5
    Windows 7 Professional
    Thread Starter
       #6

    Hi, Marking this as solved - have not had a BSOD since removing Ad-Aware AV. Thanks for your help.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    OK, good news.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:25.
Find Us