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Windows 7: BSOD - 9A error while computer is idle

05 May 2015   #1

Windows 7 Professional
BSOD - 9A error while computer is idle

user was walking away from her desk when she got the BSOD - 9A error.
I have uploaded the report from the DM Log Collector

My System SpecsSystem Spec
05 May 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi rjgtaylor.

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
BugCheck 1000009F, {4, 258, fffffa80066f6660, fffff80003fcf3d0}

Implicit thread is now fffffa80`066f6660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbccgp.sys ( usbccgp!CallDriverSync+de )

Followup: MachineOwner
My System SpecsSystem Spec
05 May 2015   #3

Windows 7 Professional

Ok here is the driverview
My System SpecsSystem Spec

05 May 2015   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Driverview does not report for a single USB device/driver. Strange. Your Logitech Keyboard and HP printer .... no stress of them. Even the USB3 drivers are not present there.

I hope you havent edited the text output. j/k.

Then, the possible reason is, something is missing there.
Attachment 358339
And that is The USB3 driver.
Attachment 358340
So USB issue is most possible. I would suggest you to go to Dell's site and install the USB3 driver for your system, Optiplex 9020.

Report us for any further BSOD after doing it.
My System SpecsSystem Spec
05 May 2015   #5

Windows 7 Professional

thanks for the help!
My System SpecsSystem Spec

 BSOD - 9A error while computer is idle

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