BSOD & PC freezing issues - required .zip attached

Arc · 15 Jun 2015

To report the results of driver verifier, just follow Blue Screen of Death (BSOD) Posting Instructions and attach the data with your reply post.

swam · 17 Jun 2015

Hi Arc,

Please find a new BSOD report .zip attached.

cheers

Sam

Arc · 17 Jun 2015

There is no new crash dump.

Attachment 363068

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Then try driver verifier again.

swam · 22 Jun 2015

Hi Arc,

Sorry for the delay in getting back to your recent post, I have been away a few days.

It's odd that the bluescreen I had on the 17th of June isn't showing, as it's definitely showing in Bluescreenview. (please see image attached)

Can you think of any reason it wouldn't show when I create the .zip?

I had previously stopped everything loading on startup bar Microsoft Security Essentials.

thanks

Sam

Arc · 22 Jun 2015

The zip catches the minidump. If the dump of 17.06 is a full memory dump by any chance, then it will not be included in the zip.

swam · 22 Jun 2015

Hi Arc,

Is there a known cause of a full memory dump? or is it a case of using the PC until it causes a bluescreen which can be read?

cheers

Sam

Arc · 23 Jun 2015

The size of the recorded crash dump depends on some user settings. You may force your system to record a small minidump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

swam · 23 Jun 2015

Hi Arc,

I'll do it now and wait for a BSOD.

cheers

Sam

swam · 26 Jun 2015

Hi Arc,

Had a couple more crashes, but they didn't seem to show a BSOD when they occured. They are listed in bluescreenview but don't show up in the .zip at all (please see screenshot and .zip attached).

Any idea as to what might be happening?

thanks again for your time.

cheers

Sam

Arc · 26 Jun 2015

Hi swam.

Please check the attached image ....

Attachment 363983

This is the zip you uploaded, untouched ... opened using compressed folder tools with windows explorer, grouped by date modified. See, no crash dumps after 01/06.

I wonder why the other dumps are not included in the zip. Can you search them in C:\Windows\Minidump, collect them from that location and upload them?