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45-50 Machines BSOD Intermittently 0x0000000a
I have been through many steps, Ill try to list them all though please forgive me if I forgot a few. This is a windows 7 domain environment, with us being the IT support. 45/50 of these machines BSOD with a 0x0000000a error. Some of the machines do not BSOD but freeze/pixelate. The company purchased these PC's before they hired us. The errors started (Supposedly) by a warning of event 51 in the event viewer which is a paging file error on the main Drive (drive0). This error is on almost every machine. HP Insists it is not hardware, now it is too late to matter. The machine is an HP 405 G1. The machines have 4gb of ram, but one of the techs upgraded them all to 8 hoping to solve the issue. It hasn't. I have ran driver verifier, hardware diagnostics, Windows Updates, bluescreen view. The only commonality i believe is that they all have the same BSOD when they crash (except sometimes they don't BSOD they pixelate with NO minidump left behind). This is rather annoying to the company and also to us. Lets just say i prefer intel to say the least. There has been a recent Bios update 80.07 that supposedly fixes an erratum. I don't think it has solved anything. We have updated graphics drivers, chip set drivers. Removed AMD Sata controller to try MS AHCI. Months of BSOD's that only have 0x000000a in common. My thought is this machine doesn't have great performance, and it is possible it can't handle business type work with a few proprietary software, but regardless a machine shouldn't crash because its slow. The CPU maxes out 70-100% with as little as a flash video, in fact the dm log maxed it out. So there are 3 problems, which we think all are in conjunction Event 51 Error, BSOD 0x000000a, and sometimes Pixelated freeze. The machine which I have sent the files for is now not giving us BSOD's as much, but starting to pixelate when it crashes( so its about 1/2 of each now). I'm hoping a Windows expert can see what I cannot. I typically don't like the shotgun method of troubleshooting but these machines haven't given us much direction. We have tried HP image non-hp image etc. You get the picture. Any other steps I could try would be much appreciated, this is my first post ever for PC related things so I hope there is enough detail with the files and notes. Thanks for your help. (There is probably a lot more that i have done over the last month but these are the main things). The last option i have "heard" is to increase in regedit the time for graphics card timeouts, or lowering the clock speed of the GPU, which in my opinion is crazy to have to do to new machines that are less than a year old (about 9 months) or any machine for that matter that is sold as a business machine. I can't believe HP calls this a business machine, my phone is faster. Anyways.. Have no idea if this GPU lowering is a resolution, but that's the only thing I can think of that I haven't tried. Here is the steps and notes the company had tried before we arrived:
((In July we had purchased 50 HP ProDesk 405 G1 MT. 45 out of the 50 are exhibiting the follow error messages in the system event log at some point:
"An error was detected on device \Device\Harddisk0\DR0 during a paging operation."
(See screen shot below)
Roughly 20% of the pc experience this issue 2-3 times every 30 days- (including mine!). The rest of the PC's are less frequent - once - to every other month this issue will occur.
I have opened several cases w/ HP and we have done the following steps to see if this resolves the issue:
Hardware replacements:
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Sata Cables
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Hard Drive
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Memory
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Power Supply
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Motherboard
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Graphic card
OS / software modifications:
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Factory restore HP image - clean
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Ran HP hardware diagnostics - clean
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Ran extensive 12+ hardware test - clean
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BIOS update
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Disabled Prefetch - Changed from 3 to 0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
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Ran SFC scan on hard drive
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Turned Off Sleep Mode Display
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2/18 Error msg captured in Procmon. Maybe audio/graphic driver
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Reinstalled audio driver
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Reinstalled graphic drive
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Disabled Sound and stop Realtek Audio service and disabled
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Uninstalled AMD Catalyst software suite. ( We ended up doing this on all PC's - because software was affecting performance)
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Unistalled Vipre AV - and installed AVAST on one PC as part of our troubleshooting
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Disabled write-caching on hard drive
** I did read in one forum that someone had contacted in Microsoft and they had a patch for this particular. I have not done that yet. ))
Specs:
AMD E1-2500 1.4ghz
4gb (most upgraded to 8gb)
500gb 75% Seagate HDD (25% WD)
Windows 7 Pro x64
Radeon APU (8200m)
Any help would be greatly appreciated.
Last edited by technaustin; 12 May 2015 at 18:49. Reason: Correction to statement