BSOD while idle

bfmv · 18 May 2015

I walked away from my computer and when I came back it had turned off. When I checked to see what had happened I found out it was a BSOD. Please help me find the reason behind the BSOD. Thank you very much!

Arc · 18 May 2015

Hi.

Download and install Drivers for Atheros AR9485WB and Windows 7.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Report us for any further BSOD after doing these two.
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Code:

BugCheck 9F, {3, fffffa800763ea10, fffff8000477c3d8, fffffa800f47d9f0}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys

Followup: MachineOwner
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bfmv · 18 May 2015

Thank you so much Arc! I will do just that and keep you updated if it occurs again.

bfmv · 18 May 2015

Hi Arc.
It may be a silly question, but do I just save the files to my computer or is there an actual installation of some sort? I have Winzip and it automatically opens the download, and it gives me the option to unzip all the file to a folder. Should I just do that? Thank you once again.

Arc · 19 May 2015

My bad, I should have told it to you. Follow Driver Install - Device Manager to install the driver.

bfmv · 19 May 2015

Hi again,

So I followed the installation steps, but a message stating the following popped out:

The best driver software for your device is already installed
Windows has determined the driver software for your device is up to date.
Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Should I just leave it at that or are there additional steps I must follow?

Arc · 19 May 2015

If you ask device manager to update the driver itself, it will give you such a result, which is totally false.

Your installed driver:

Code:

    Image name: athrx.sys
    Timestamp:        Wed Mar 21 19:12:59 2012 (4F69DAE3)

The suggested driver ....

Attachment 359643

So you need to install the update. Follow Driver Install - Device Manager step by step.