BSOD at Shut Down

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  1. Posts : 194
    Win 7 Professional 64 bit
       #1

    BSOD at Shut Down


    Hello,

    My rig is as follows:-

    Gigabyte - 78LMT-USB3 Mobo
    AMD - FX6100 CPU
    Corsair Vengeance - 8GB RAM
    ATI Radeon - 1GB GPU
    OS - Windows 7 Pro SP 1 x64

    I am getting a BSOD at the time of shutting down my PC. Doesn't happen all the time, but quite frequently

    DM Log attached.

    Please advise

    Thanks
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Hello Probuddha I'll see if I can help you resolve your issues.

     ATI DRIVER

    Your ATI driver has been flagged. Download the latest driver for your card from here and save it to your desktop. Download DDU and follow Display Driver Uninstaller: How to use to remove all traces of your current driver. Reboot and install the downloaded driver.
    Code:
    fffff880`036cd818  fffff880`136355b1Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x295b1
    
    5: kd> lmvm atikmdag
    start             end                 module name
    fffff880`1360c000 fffff880`14890000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
        CheckSum:         0121F198
        ImageSize:        01284000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
     REALTEK DRIVER

    Your Realtek RTL8168D/8111D Family PCI-e Gigabit Ethernet driver has been flagged. It's old and needs updating, check for an updated version here.
    Code:
    fffff880`035fe578  fffff880`136139f9Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x139f9
    
    3: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`13600000 fffff880`1368d000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Tue Aug 23 14:55:41 2011 (4E53B15D)
        CheckSum:         00097338
        ImageSize:        0008D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #3

    Hello Boozad

    Thank you very much for your response.

    I downloaded the AMD Auto Detect Utility and it detected my current driver to be the latest one.




    I also downloaded the latest RealTek Ethernet driver and installed it. Unfortunately, it made my PC lose connectivity. I then rebooted the PC and let it install the driver on it's own. Later I used the downloaded driver and repaired the current installation with it. Now it shows my driver is the latest one



    Please advise

    Thanks
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Do not use the AMD Auto Detect Utility, follow the instruction in post #2 to perform a clean installation of the latest driver offered on AMD's website for your card.

    Can you check the version and date of your Realtek driver via Device Manager and report in your next post please.
      My Computer


  5. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #5

    Hello

    I am downloading the AMD ATI driver now. In the meantime, here are the details of my RealTek driver




    Thanks
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    Excellent. Perform a clean install of the graphics driver and test the system for stability.
      My Computer


  7. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #7

    Hi

    I downloaded and installed the driver from AMD and just after installation, while I went to reboot, I got a BSOD again.

    Following are the details and a new log has also been attached

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8000329D720
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\051515-15069-01.dmp
    C:\Windows\Temp\WER-16816-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Please advise

    Thanks
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #8

    It's you LAN driver again.
    Code:
    3: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`04a6b000 fffff880`04b5d000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu Jan 15 06:06:44 2015 (54B758F4)
        CheckSum:         000F2322
        ImageSize:        000F2000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Download the one below sourced from the support page for you motherboard dated April 16 2015 and install.
      My Computer


  9. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #9

    Hi

    I downloaded and installed the driver but it disabled the LAN completely. Please check the attached screenshot.

    I had to uninstall it and revert to the old driver

    EDIT - I uninstalled again and reinstalled the driver downloaded from the above post and it seems to be working now.

    But the date on this driver, still shows 2014
      My Computer


  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #10

    Are you uninstalling the previous driver first before installing the latest one?
      My Computer


 
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