BSOD irql_not_less_or_equal

Grogger · 19 May 2015

I have had a bsod once a month for the last four months. Minecraft was being played on a server the first three times but was only brought up (but not being played) on the last time. Browser and Mail probably open, although I am not sure about the details the first time it happened. I usually have mail open but not the browser when playing... unless I look something up.

Took off the cover, dusted and made sure everything is seated ok yesterday. Malwarebytes run, no results. BlueScreenView suggests ntoskrnl in 3 of them (but with 2 different addresses) and HDAudBus in the other.

I have the minidumps zipped up but are they already included in the DM Log Collector file?

I have only a little computer knowledge but am good at following directions.

Any help would be greatly appreciated.

Boozad · 19 May 2015

Welcome to 7F Grogger. I'll see if I can help solve your issue.

Your Intel Graphics driver has been flagged.

Code:

fffff880`05a2f858  fffff880`04cd8045
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x3c045

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04c9c000 fffff880`051b81c0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Mar 09 02:10:00 2013 (513A99F8)
    CheckSum:         0052A265
    ImageSize:        0051C1C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please visit this page and run the Check now option to see if it can update your system for you.

Report back with the results.

Grogger · 19 May 2015

Thank you, Boozad, for your quick response.

I did as you suggested and it comes back with 15 options in 6 categories. When I look for graphics driver it lists "Original Intel Graphics Driver." Should I download and install that? Don't I already have it, if it is the original. And about the other ones, do I get them as well or leave well enough alone? Thanks.

Boozad · 19 May 2015

Yes download it, it will update your currently installed version. What others does it offer?

Grogger · 19 May 2015

I got this message: The update did not complete successfully. (259)

Edit: It occurred to me I should do a backup but it can't see the external drive (Seagate Expansion) and gives the error: The parameter is incorrect (0x80070057) However, I can move files/folders manually to the drive and am doing that now. Just can't set up windows backup.

Grogger · 19 May 2015

I've attached the results from the "Check Now" on HP support.

Edit: When I use the HP Support Assistance in Swedish it says everything is up-to-date. Confusing.

Boozad · 19 May 2015

Click on the download link below and save the file to your desktop. Set a Restore Point by following System Restore Point - Create then install the downloaded driver.

Grogger · 20 May 2015

Just want to make sure.... the link leads to a driver updater program, not an actual driver, right? I did a quick search on the extra program it wanted to download (and unchecked it) and it seems there are mixed feelings out there about this program. Do I let this program scan and report back with the results?

(Also, does the link disappear after clicking on it? I can't see it in your post anymore.)

I have set a restore point.

Boozad · 20 May 2015

Sorry I didn't include the driver download, I'll post it up when I'm back at my PC later. It's just the graphics driver for now, we'll get that updated then see how stable the system is, bear with me and I'll get the driver posted up.

Boozad · 20 May 2015

Here's the graphics driver, it's just the driver you need and no other software so tou'll be good to just download it and install it.

Download