Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

I think that for some reason we are misunderstanding each other which will not anyhow lead us to any solution to the issue.

I am stopping posting in your thread, but I will give the other members of the forum a call to post in your thread.

Ok, that is fine. I appreciate that and all your help thus far.

But for your understanding, I believe the original problem that I posted about was addressed by the re-install of Windows 7 (minidumps were created). My impression is that this Event 41 w/o the minidump must be a new issue, so it seems like a new thread would have been warranted.

Thanks

Hello jmom look I am not great expert but in the last dump there is something amiss with the touchpad system and I am just wondering if you can get in and make sure the latest driver for it is installed.
As I said I ma not that experienced as some but take a look at this one.

Thanks for taking the time to look .

I have already fixed that issue a few days ago. So now I'm looking at reboots happening since 5 June (so 6 June and later). Reboots with Event 41 but no minidumps.

Thanks!

Ok jmom mate take a look at this I found on a Google for the error code https://support.microsoft.com/en-us/kb/2028504#method1 it might offer something for you.

Would you please prepare an OS boot disk such as Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup - Windows 7 Forums.

Now power down and carefully pull the data cable off of your hard drive. Reboot and tap the HP ESC key to boot the disk, select F9 Boot Menu and select disk to boot.

Now run as much as normal as you can with the boot disk to see if you can replicate the shutdown. If so then you'll know it is most certainly hardware as neither the hard drive nor the OS is connected.

If the problem doesn't replicate then did you wipe the hard drive with at least Diskpart Clean Command before doing the reinstall since boot code can cause such a condition? And looking over the steps for Clean Reinstall Windows 7 how closely did you come to those steps which compile a perfect install with everything that works best for Win7? If you feel that it could have been done better then I will work with you to do a diagnostic install which wipes the drive and then phases the reinstall to isolate the problem by when it occurs.

I have just reread this thread about 3 times and 2+2 is not equaling 4.

I think a great place to start is with a very basic thing.

@jmom

Complete this tutorial by Brink and post it here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

If things are okay there (in the log) I would suggest going to Greg's post 26. He can give you guidance to get those things completed.

Thanks for the multiple replies! I will do as suggested and post here (when I get home from work later this evening).

Note that this is a laptop, so if I get to post #26, then I'm not sure about pulling the cable for the hard drive?? I can cross that bridge though if and when I get there.

[BTW, I'm so curious why you say 2+2 is not equaling 4 . Wondering what doesn't make sense in the thread! ]

From post #1

I have an HP G60-553NR Notebook computer running Windows 7 Home Edition 64 bit, purchased in 2007.

Click to expand...

Note that I had to use the HP F11 recovery option (using Recovery partition) as I have no recovery disks

Click to expand...

From post #3

Given the laptop is back at the factory state, and is still rebooting, does this lead towards a hardware issue?

Click to expand...

From post #5

Because after loading SP1, the reboots still were occurring. I was able to get the recovery disks, so reinstalled Windows from the disks since I thought it may be more reliable than the recovery partition.

Click to expand...

Windows 7 didn't even come out until 2009.
A (what ever recovery partition or drive will not install Windows 7). They will most likely not repair a proper install Windows 7 OEM or Retail version.

Their are more things. Those are just a few.
We need to know where you got Windows 7 from and how it was installed and activated.

Post the log as per the tutorial so we can see exactly what you have installed.

I see.

Thanks - the year was just a general recollection about when I thought we gave my mother-in-law the laptop (present from all her kids) --- I didn't go back to look at the actual year - that was pointed out to me .

Regarding the series of Windows 7 installations:

1. Her laptop has a Recovery partition, so I first tried that and ran into issues. Additionally, I didn't think she had recovery disks as HP info says they don't provide them if there is a Recovery partition. Lo and behold she found her packet of info for the laptop and there were recovery disks with my handwriting! So apparently I created the recovery disks when we gave her the laptop umpteen years ago.

2. So I did a reinstallation with the actual recovery disks, thinking the Recovery partition may have been corrupted (as I'd run into many issues). I still had the reboot issue.

3. Per suggestion from Arc here, I got a Windows 7 Home Premium iso (non-OEM version) and burned a disk and installed from that - this went fairly smoothly but I still had reboot issues. I used the Windows product key from the bottom of the laptop and activated over the phone/smartphone. It said it was successful.

So that's the backstory!

I will get back to you with the additional information in a few hours.

Thanks!

More information is good but the log is necessary.

So is the latest installation the Clean Reinstall Windows 7 and did you follow those steps closely enough that you know you have a perfect install?

You can go over the install thoroughly using the Troubleshooting Steps for Windows 7 if you want.

However the way to test if a restart like that is due to the OS or hard drive is to remove it and run with a boot disk for awhile to see if it replicates. If not then you know your HD and OS are good.

You can enter BIOS setup to see if there's a way to disable the hard drive temporarily. Check each tab for the HD listing, usually by its Serial or Model number. If you have not yet done so you can also test the hard drive using the maker's HD Diagnostic followed by full Disk Check or you can wait to see if it is absolved.

If you need to physically disconnect the hard drive here is how its done on that model line:

Thanks, gregrocker!

My plan is to first do the get the Windows activation log as requested by Layback Bear, and then to perform the steps in your post. Please don't think I'm ignoring you!

Here is the MGADTool output:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W4XQ6-448YD-36X63
Windows Product Key Hash: 8d+9OdnfsSyEKv+BFfaVDJFoEak=
Windows Product ID: 00359-OEM-9800864-93227
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36X63</PKey><PID>00359-OEM-9800864-93227</PID><PIDType>8</PIDType><SID>S-1-5-21-1191030614-3274240475-845866864</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>9D483207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABDA6F2D1B466CE</Val><Hash>3p8LvDh11Qhdx1uwnoP9ekmfmfY=</Hash><Pid>81599-871-7843427-65320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-693227-02-1033-7601.0000-1542015
Installation ID: 017061578995733174073944457310767315680045652715040723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 36X63
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/8/2015 5:49:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:4:2015 10:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHOP3xqQq16f1xVdmmeRnISsiYmi0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci

Couple more pieces of information.

I took the battery out and replaced it and vacuumed the bottom of the laptop (not too close) this morning.

I did un-select the recovery option to automatically restart earlier today (so it will not automatically restart) - per suggestion from the Microsoft site link mentioned in an earlier post.

Famous last words, but there have been no reboots the entire day (since 5:14pm last night, so a little over 24 hours).

I will wait to hear back on whether I should proceed with the suggestions from gregrocker.

Thanks!

Go ahead and wait to see if the problem is solved.

Ok - thanks. I will report back.

As of now, it's been about 37 hours since the last reboot.

It's me; I haven't forgot just needed a friend to look at the log.

Your log look good.

I would try a reboot or a shut down/Start a couple times a day and see if it causes problems.
Please keep us informed.

If you have a Intel CPU you could monitor your temp with Real Temp. I don't know how good it works with AMD.

Take a read here.

Real Temp - CPU temperature monitoring

Thanks, Layback Bear.

Unfortunately I just found out the laptoop rebooted twice this morning 9 and 9:44am -- Event 41.

So I will proceed with gregrocker's suggestion (will try anyway) and post back if I need help (which is likely).

Thanks

Is it possible Updates are queued requiring a reboot? These sometimes go awry and can also force restart.

If in doubt turn off Automatic Updates to test this.