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Windows 7: Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

08 Jun 2015   #31
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

More information is good but the log is necessary.

My System SpecsSystem Spec
08 Jun 2015   #32


So is the latest installation the Clean Reinstall Windows 7 and did you follow those steps closely enough that you know you have a perfect install?

You can go over the install thoroughly using the Troubleshooting Steps for Windows 7 if you want.

However the way to test if a restart like that is due to the OS or hard drive is to remove it and run with a boot disk for awhile to see if it replicates. If not then you know your HD and OS are good.

You can enter BIOS setup to see if there's a way to disable the hard drive temporarily. Check each tab for the HD listing, usually by its Serial or Model number. If you have not yet done so you can also test the hard drive using the maker's HD Diagnostic followed by full Disk Check or you can wait to see if it is absolved.

If you need to physically disconnect the hard drive here is how its done on that model line:

My System SpecsSystem Spec
08 Jun 2015   #33

Windows 7 Home Premium 64bit

Thanks, gregrocker!

My plan is to first do the get the Windows activation log as requested by Layback Bear, and then to perform the steps in your post. Please don't think I'm ignoring you!
My System SpecsSystem Spec

08 Jun 2015   #34

Windows 7 Home Premium 64bit

Here is the MGADTool output:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W4XQ6-448YD-36X63
Windows Product Key Hash: 8d+9OdnfsSyEKv+BFfaVDJFoEak=
Windows Product ID: 00359-OEM-9800864-93227
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36X63</PKey><PID>00359-OEM-9800864-93227</PID><PIDType>8</PIDType><SID>S-1-5-21-1191030614-3274240475-845866864</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>9D483207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABDA6F2D1B466CE</Val><Hash>3p8LvDh11Qhdx1uwnoP9ekmfmfY=</Hash><Pid>81599-871-7843427-65320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-693227-02-1033-7601.0000-1542015
Installation ID: 017061578995733174073944457310767315680045652715040723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 36X63
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/8/2015 5:49:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:4:2015 10:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
08 Jun 2015   #35

Windows 7 Home Premium 64bit

Couple more pieces of information.

I took the battery out and replaced it and vacuumed the bottom of the laptop (not too close) this morning.

I did un-select the recovery option to automatically restart earlier today (so it will not automatically restart) - per suggestion from the Microsoft site link mentioned in an earlier post.

Famous last words, but there have been no reboots the entire day (since 5:14pm last night, so a little over 24 hours).

I will wait to hear back on whether I should proceed with the suggestions from gregrocker.

My System SpecsSystem Spec
08 Jun 2015   #36


Go ahead and wait to see if the problem is solved.
My System SpecsSystem Spec
09 Jun 2015   #37

Windows 7 Home Premium 64bit

Ok - thanks. I will report back.

As of now, it's been about 37 hours since the last reboot.
My System SpecsSystem Spec
09 Jun 2015   #38
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

It's me; I haven't forgot just needed a friend to look at the log.

Your log look good.

I would try a reboot or a shut down/Start a couple times a day and see if it causes problems.
Please keep us informed.

If you have a Intel CPU you could monitor your temp with Real Temp. I don't know how good it works with AMD.

Take a read here.

Real Temp - CPU temperature monitoring
My System SpecsSystem Spec
09 Jun 2015   #39

Windows 7 Home Premium 64bit

Thanks, Layback Bear.

Unfortunately I just found out the laptoop rebooted twice this morning 9 and 9:44am -- Event 41.

So I will proceed with gregrocker's suggestion (will try anyway) and post back if I need help (which is likely).

My System SpecsSystem Spec
09 Jun 2015   #40


Is it possible Updates are queued requiring a reboot? These sometimes go awry and can also force restart.

If in doubt turn off Automatic Updates to test this.
My System SpecsSystem Spec

 Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

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