Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17795.amd64fre.win7_gdr.150318-1623

• Learn how to install Windows 7 Service Pack 1 (SP1)
• Service Pack and Update Center - Microsoft Windows

Report us for any further BSOD after installing Service pack 1.


EDIT:

jmom said:

Hi,

I have an HP G60-553NR Notebook computer running Windows 7 Home Edition 64 bit, purchased in 2007.

Windows 7 released on July 22, 2009. Are you sure about the year, 2007?
___________________________________________________

Code:

BugCheck A, {105bfdf18, 2, 1, fffff80002f62177}

*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Probably caused by : pci.sys ( pci!PciDispatchPnpPower+146 )

Followup: MachineOwner
---------

Thanks for the reply and sorry for the delay!

I had installed Microsoft Security Essentials right away to ensure the computer was protected. I went ahead and installed SP1 and still the laptop continued to reboot.

I was able to get a hold of the Recovery disks and reinstalled from those over the weekend, but that did not help -- it still continues to reboot. Note I did not connect to the internet so should not be vulnerable to any malware/viruses/etc.

I also ran the memtest486 for 8+ passes with no errors. Note there was no rebooting during this time (many many hours).

I have set up the system to create minidump files but am not getting any. When I log in to Windows, it generally reboots within a minute so I really can't even do anything anymore, except in safe mode.

Given the laptop is back at the factory state, and is still rebooting, does this lead towards a hardware issue?

Or is it still possible it's still a software issue, possibly with the D:\Recovery\ drive?

Any advice would be most appreciated!

UPDATE - I just turned on the Device Verifier and it rebooted eventually. There was a minidump file. Debug info attached. Maybe this will help? Note I have not connected to the internet at all since reinstalling Windows 7 as I figure there must be some indication of why it keeps rebooting now. Updating did not help earlier.

Thanks!

Service Pack 1 is still not seen in the data.

Microsoft Security Essentials is not there, too.

This BSOD is caused by Norton.

Code:

BugCheck A, {0, 2, 0, fffff80002a9ca83}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+328c0 )

Followup: MachineOwner
---------

Norton of 2009.

Code:

    Image name: SRTSP64.SYS
    Timestamp:        Tue Jun 23 08:15:21 2009

Please let me know what is going on. Why I am seeing so much discrepancies between your statement and your data.

Clean Reinstall - Factory OEM Windows 7 ... do it.

If you can get a SP1 ISO, install that. Otherwise install without SP1 ISO, and install SP1 right after installation.

Dont install norton back.

See how it goes.

Thanks for the info.

I got an iso but have a question about installing Windows. I tried it but think I picked the wrong partition (I picked Partition 2) and it ended up not working (had 2 Windows 7 installed and the new one failed).

I've uploaded a screenshot of the partitions.

Partition 1:SYSTEM does not have enough free space. Does this have the old Windows 7?


I don't want to screw up the BIOS/etc. and make the laptop unusable so please tell me what I should do here.

Should I use Partition 1 but Format it first to make more free space, or ???

HELP! :)

Back up the data of Disk 0 partition 2 elsewhere, externally following Copy & Paste - in Windows Recovery Console.

Now select all the partitions one by one, hit delete to delete the partitions, make the entire disc free.

Now, use the "NEW" button to create your partitions. Allow 120 to 150 GBs for windows (system) and keep the rest for data.

Install windows on the newly created (120 or 150 GB) partitions. During installation, it may create one more partition there (100 MB), if it is prompted to do so, accept it.

If the personal data is backed up, that is enough. No need to back up anything from windows.