System service exception BSOD playing Starcraft 2

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  1. Posts : 67
    Windows 7 Ultimate 64-bit
    Thread Starter
       #41

    Hi Boozad, I don't think I can load disk management since I cannot load Windows.

    Is there an equivalent version of disk management that I can show you from the recovery command prompt? I am still puzzled by the X:\ drive thing.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #42

    Ah - you're still using the Recovery environment? I'd forgotten!
    That explains why you're in the D drive
    WinRE re-enumerates the drivers starting at the drive attached to SATA1 - then SATA2, which isn't quite the same way that Windows enumerates them.

    Here's the partial text of what I suspect is the major error in the CBSPersist log...
    Code:
      Pin (3): flags: 0 tlc: [Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b1
    2015-05-20 10:25:30, Info                  CSI    95} name: [l:258{129}]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.Internet-Explorer-Optional-amd64" ncdata: [l:0]"") thumbprint: [l:128{64}]"aea94af8f2ec8788102202116b6251de6d13e1726c4403eaf5986a4ae6c13ac6"
      Pin (3): flags: 0 tlc: [Microsoft-Windows-InternetExplorer-OOB-Deployment-LanguagePack, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:222{111}]"Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.Internet-Explorer-amd64" ncdata: [l:0]"") thumbprint: [l:128{64}]"1535fd9c1be0bfb528f8dbb83b8fe84451c1b6d105885303cc6c4ddc07ee2d89"
      Pin (3): flags: 0 tlc: [Microsoft-Windows-ImageBasedSetup-IE-Base-Deployment-Downlevel-LanguagePack, Version = 6.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:326{163}]"Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.2.9200.16521.Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel" ncdata: [l:0]"") thumbprint: [l:128{64}]"ff9aa9ea38e0ce01759684fa9d57b567aeab7fdf3c882df518f64d2dfb9d776b"
    2015-05-20 10:25:30, Info                  CSI    00000142 Component change list: 
    2015-05-20 10:25:30, Info                  CSI    00000143 Couldn't find the hash of component: Microsoft-Windows-IE-Setup, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\0c6d6271c492dbe94a394913ac537a1c5f63d3eb621657efcd2dea91c44fac18.cat".
    2015-05-20 10:25:30, Error                 CSI    00000144@2015/5/20:17:25:30.801 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
    [gle=0x80004005]
    2015-05-20 10:25:31, Error                 CSI    00000145 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #3942290# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
    Please upload the following file (if you can find it!)
    Windows\WinSxS\Catalogs\0c6d6271c492dbe94a394913ac537a1c5f63d3eb621657efcd2dea91c44fac18.cat

    If you don't find it, please run the following command

    DIR D:\Windows\SoftwareDistribution\0c6d627*.* /S

    and post the results....

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #43

    JTMoney66 said:
    Hi Boozad, I don't think I can load disk management since I cannot load Windows.

    Is there an equivalent version of disk management that I can show you from the recovery command prompt? I am still puzzled by the X:\ drive thing.
    Ignore me, I'd forgotten you weren't booting into Windows. Carry on following Noel.
      My Computer


  4. Posts : 67
    Windows 7 Ultimate 64-bit
    Thread Starter
       #44

    Yes. I am in the recovery console. I am using a USB drive to transfer files via my laptop.

    I cannot find the file you mentioned and I typed it exactly. When I typed the second command, I am reading "Volume in drive D has no label. Volume Serial Number: C2EE-0919 File Not Found". If this is related to Internet explorer, I remember whenever I tried to use windows update to install IE10 the update failed.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #45

    What actually happens if you attempt to boot to normal WIndows?
    What errors do you get when you run a Startup repair?
      My Computer


  6. Posts : 67
    Windows 7 Ultimate 64-bit
    Thread Starter
       #46

    Startup Repair says "Startup Repair could not detect a problem"

    If I attempt to boot to normal Windows, right after the "Starting Windows" screen (just before the Windows login screen), the BSOD pops up and automatically reboots.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #47

    That does sound like drivers to me - do you get the same behaviour if you not to Safe Mode or Safe Mode with Command Prompt?
      My Computer


  8. Posts : 67
    Windows 7 Ultimate 64-bit
    Thread Starter
       #48

    Yes, all safe modes load up until "classpnp.sys" then goes to the same BSOD and reboots.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #49

    Boozad is probably a better helper for you than me, in that case -
      My Computer


  10. Posts : 67
    Windows 7 Ultimate 64-bit
    Thread Starter
       #50

    Would it help if I use my Windows cd to do a repair install?

    Edit: Ah, nevermind. Apparently you can only do a repair install from within Windows.
    Last edited by JTMoney66; 24 May 2015 at 19:26. Reason: ignore me
      My Computer


 
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