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Windows 7: Got BSOD when trying to watch .wmv file (BAD_POOL_CALLER ntoskrnl.exe)

24 May 2015   #1

Windows 7 Home Premium 64bit.
Got BSOD when trying to watch .wmv file (BAD_POOL_CALLER ntoskrnl.exe)

Its the third BSOD i get this year, and its the same error as the last two, i cant remember what i was doing the other two times when i got the BSOD. But this time i double clicked the .wmv file and i got BSOD. The error i get is: BAD_POOL_CALLER ntoskrnl.exe Attachment 360198


My System SpecsSystem Spec
25 May 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

I would not worry if the BSOD isn't that frequent.

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\MISSE-PC-25-05-2015__21505,60\052515-23805-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18839.amd64fre.win7sp1_gdr.150427-0707
Machine Name:
Kernel base = 0xfffff800`03016000 PsLoadedModuleList = 0xfffff800`0325d730
Debug session time: Mon May 25 05:24:37.268 2015 (UTC + 6:00)
System Uptime: 0 days 0:32:31.736
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 415000d, fffffa800e7c2bd0}

*** WARNING: Unable to verify timestamp for zam64.sys
*** ERROR: Module load completed but symbols could not be loaded for zam64.sys
GetPointerFromAddress: unable to read from fffff800032c7100
GetUlongFromAddress: unable to read from fffff800032c71c0
Probably caused by : zam64.sys ( zam64+9f60 )

Followup: MachineOwner
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
25 May 2015   #3

Windows 7 Home Premium 64bit.

Okay ill try this and see what happens. Thx for the help :)
My System SpecsSystem Spec


 Got BSOD when trying to watch .wmv file (BAD_POOL_CALLER ntoskrnl.exe)

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