BSOD on a nearly new computer

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  1. Posts : 82
    windows7 home premium 64bit
    Thread Starter
       #71

    Not sure what that means?
    i followed all the insructions in the tut, all drivers are ticked except the microsoft ones.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #72

    That's OK, I just wondered if it was enabled. It obviously isn't if you don't know about it. Carry on as per mate and I'll ask the BSOD Team to drop by and take a look to see if I'm missing anything. I'm 99% certain this is a driver causing the issue but a fresh set of eyes may see something different.
      My Computer


  3. Posts : 26,870
    Windows 11 Pro
       #73

    hello, Nick. Boozad has pretty much covered all the bases. What brand SSD do you have. Could you check and make sure your Firmware is up to date and if you have a tool box, see if you can determine it's health. If you have benchmarked it before, try to run the same tests again and see if there is a drastic difference. Ther will be some minor differences, it is drastic ones we are concerned with.

    If you would, could you run these online scanners

    Scan with Kaspersky TDSSKiller:
    Anti-rootkit utility TDSSKiller
    Anti-rootkit utility TDSSKiller
    ESET online scanner:
    Free Virus Scan | Online Virus Scanner from ESET
    Free Online Virus Scanner | ESET

    If you have any Gigabytes Utilities installed, uninstall every one of them. They are known causes of BSODs.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #74

    Thanks for dropping Steve, much appreciated as usual mucca.
      My Computer


  5. Posts : 26,870
    Windows 11 Pro
       #75

    I don't know how much help I can be. You covered the bases pretty well.
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #76

    It's a baffling one Steve, if it wasn't for the MemTest86+ results I'd be calling a RAM problem nailed on. Everything seems to be pointing towards a driver but I'm buggered if it will show its head.
      My Computer


  7. Posts : 82
    windows7 home premium 64bit
    Thread Starter
       #77

    Thanks for your input into this matter essenbe, i will do as you advise above, will take me a day or so though.
    In all seriousness though, if I where to reinstall windows do you think that would cure my problem?
    i have attached the latest crash, it is deffinatley getting worse.
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #78

    Nick at the moment I'm of the mind that a clean install of Windows would more than likely solve the issue. I'm as sure as I can be that it's definitely not hardware related but finding out the offending software/driver is proving really difficult. If you do decide to go down that route let us know and we'll help you all you need.

    I can't check the latest dump just yet as I'm on my phone but I'll take a look later.
      My Computer


  9. Posts : 82
    windows7 home premium 64bit
    Thread Starter
       #79

    Thanks Boozad, I think that is the way forward.
    The system is only 3 /4 months so the hardware is still under warranty.

    I am going to reinstall windows I have the install disc.
    can you please direct me to a tutorial?
    I have a ssd and hdd, do I have to reformat them?
    I have the motherboard disk,do I need this?
    there is a graphics card in, do I remove the card and reinstall later? I have install disc

    So many questions, sorry but I am trying to do it right first time!

    I have scanned system as assenbe advised. kasperscan did not find anything.
    eset, which we removed it's antivirus also came back with no threats

    SO REINSTALL IS THE WAY TO GO!!
      My Computer


  10. Posts : 26,870
    Windows 11 Pro
       #80

    Nick, I looked at your dump file and found this

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {0, 2, 0, fffff88001a89a0a}
    Probably caused by : tcpip.sys ( tcpip!TtFireTimerEx+e3 )
    Followup: MachineOwner
    In further looking, I also found these errors blamed

    Code:
    fffff880`035a69b8  fffff880`08236318Unable to load image mbam.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mbam.sys
    *** ERROR: Module load completed but symbols could not be loaded for mbam.sys
     mbam+0x5318
    That is Malwarebytes

    Code:
    fffff880`035a6098  fffff880`00de1000*** WARNING: Unable to verify timestamp for MpFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
     MpFilter+0x27000
    That is a Windows Update, but it is also Microsoft Windows AntiMalware protection system.

    Code:
    fffff880`035a5af0  fffff880`04a52481Unable to load image bflwfx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bflwfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
     bflwfx64+0x2481
    That is your Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver

    I do find it curious that 2 of the 3 mentioned were anti virus/Malware related.

    I would suggest you run these online scanners

    Scan with Kaspersky TDSSKiller:
    Anti-rootkit utility TDSSKiller
    Anti-rootkit utility TDSSKiller
    ESET online scanner:
    Free Virus Scan | Online Virus Scanner from ESET
    Free Online Virus Scanner | ESET

    Also, please download and run a full scan with Superantispyware SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    It is a free program and does a very good job with adware/tracking/malware programs we all get from cruising the net, as long as you can tolerate their nag popups. I use it often as an on demand scanner.

    I would think if you are going to do a clean install, it would be best if you can find any Viruses/rootkits or other such programs first. Some have been known to live through a clean install.

    When you get ready do a clean install, let us know and Boozad or I will guide you through it and give you a good tutorial. If you have any questions at all, feel free to ask. We don't mind a bit.
      My Computer


 
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