MY Laptop crashes and restarts


  1. Posts : 3
    64
       #1

    MY Laptop crashes and restarts


    hello, i have a laptop
    model- hp g62
    win 7 ultimate x64

    lately i have serious BSOD and startup. yesterday i installed softwares to repair pc i installed:

    CCleancer
    AVG ANTI VIRUS
    Hitman PRO
    Spyhunter 4-bettter than emmisoft malewares
    regcure pro
    advanced systemcare 8

    and even after installed all this baddass softawares and did scans and repairs with all of them i still have
    bsods and resstarts how can i identify the problem what should i do?? thnx for help!

    here is the DM collector log
    Attachment 360367
    Last edited by loprik13; 26 May 2015 at 09:40.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome loprik mate the info is in Hebrew if I am not mistaken so cannot make out anything in msinfo.

    You have a load of unnecessary software on that machine - get rid of
    AVG ANTI VIRUS

    Spyhunter 4-bettter than emmisoft malewares
    regcure pro
    advanced systemcare 8 - usually crap ware that promise the earth and eliver grief.

    Do this for starters
    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
    https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

    if no go then these

    http://www.superantispyware.com/
    http://www.malwarebytes.org/products/malwarebytes_free/
    http://www.bleepingcomputer.com/download/adwcleaner/
    ADW download from bleeping computer delete any rubbish found with the malware scans
    (NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

    Now if you have had a BSOD then you need to follow these
    Dump Files - Configure Windows to Create on BSOD then
    Blue Screen of Death (BSOD) Posting Instructions

    hopefully the dump files will still be there unless you have had a real good clear out.
      My Computer


  3. Posts : 2,774
    Windows 7 Professional 64-bit
       #3

    Regcure pro & advanced systemcare 8 often eliminate bitsNpieces of Window OS, monitoring & security programs, and tweak and tweak. Such can lead to more problems rather than solutions. Many techs say to stay clear of such utilities.
    I recommend running MiniToolBox and Speccy, save the logs, be ready to post or zip the asked-for bitsNpieces of said logs.
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    As Roland says mate and the dump files would be good so we can see what is in them.
      My Computer


  5. Posts : 3
    64
    Thread Starter
       #5

    here is the logs



    i dont have BSOD log because i dont have bsod i have black screen and pc restart
      My Computer


 

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